on 04-07-2022 19:35
07-07-2022 12:05 - edited 07-07-2022 12:06
You should be able to report issues like this to VirginMedia by calling 0330 333 0444.
on 04-07-2022 20:02
on 06-07-2022 20:05
Hey Donski72,
Thanks for your post and welcome back to the Community Forums. I'm sorry to hear that a piece of our equipment is damaged.
Can you please confirm if you're referring to your omni box that's attached to your property walls, or if one of the green cabinets on the street is damaged? We'll do our best to help.
Thanks
on 07-07-2022 11:37
It’s the mini box the casing seems to have sprung open & wont close.
on 07-07-2022 12:03
managed to stick it back & hobble the cover on but it’s not secure. The bottom price won’t stay in & the cover falls off with the slightest of touches.
07-07-2022 12:05 - edited 07-07-2022 12:06
You should be able to report issues like this to VirginMedia by calling 0330 333 0444.
07-07-2022 12:15 - edited 07-07-2022 12:16
Thank you so much for providing a number. I feel I was going round in circles trying to find a contact number!!
I couldn’t arrange for an engineer as I am not yet experiencing technical difficulties with ant services. But surely it’s better to have this issue repaired before it results in loss/disruption of services?
I have called & logged the issue, hopefully it won’t be too long till it’s repaired.
on 09-07-2022 17:47
Hi @Donski72
Thanks for getting in touch. I can see on our systems that you already have an appointment booked for this work. You should be able to manage your appointments on your online account through the website or via the app under 'Orders &Appointment'. Please let us know if you have any further concerns at all, we'll be here to help if needed.