cancel
Showing results for 
Search instead for 
Did you mean: 

How to get Virgin to realise the area has no service

kaaku
Joining in

Hi all, our whole area has no service and Virgin are telling every single person that it is their hubs. No service agents answering messages or calls. Seriously, how do you report a lack of any connection when Virgin refuse to believe the connection is down? Honestly think this is outrageous customer service.

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

VM on Downdetector is getting a lot of hits at present.  I suspect the network has had a blip somewhere?

The main "hop" out from our connection is not looking great at the moment .....

VM_Glitch.jpg

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Found the cable has been cut by council but still getting the message from Virgin to say there are no issues. Honestly shocked at either a poor system that can’t detect faults or a company simply trying to hide their entire service to the area is down

Call 0800 561 0061 for the latest and most local service info.