on 22-07-2021 11:56
Hello,
For some reason I can connect to both 2g and 5g. I need to take off 5g as I am using the Cirle parental control app.
How do I take this off so my kids cant switch from 2g to 5g?
Many thanks,
Lene
22-07-2021 12:00 - edited 22-07-2021 12:04
Circle says that shouldn't be a problem apparently:
https://support.meetcircle.com/hc/en-us/articles/360022374572
Mixed connection networks
Some routers are capable of combining the 2.4GHz and 5GHz bands and creating one SSID for your Wi-Fi network. Typically, Circle Home Plus works great with this type of configuration.
If you have split your network i.e. different names for 2.4GHz and 5GHz, then for Circle to work for both you'll need to merge the networks to a single name.
on 22-07-2021 12:20
22-07-2021 12:21 - edited 22-07-2021 12:22
What Hub do you have?
For the Hub 3 and Hub 4, by default they only show a single wireless name and password. Although there is then 2.4Ghz and 5Ghz, they are treated as one network by the device which is what Circle is referring to above.
on 22-07-2021 12:31
on 22-07-2021 12:34
22-07-2021 13:06 - edited 22-07-2021 13:08
@LZ1 wrote:
Thanks it's a superhub 2ac
Unfortunately the 2ac leaves them separate if I remember correctly, and I'm not sure if it will allow you to manual merge them.
So, here's the instructions on how to disable 5Ghz
https://www.virginmedia.com/help/virgin-media-hub-turn-off-wireless#superhub2
on 22-07-2021 13:40