Virgin Media Community

[kb2605]

Hi Everyone

If anyone could take a look at my BQM it would much appreciated.

I believe the big red block is due to incorrect settings on my hub and as such couldn't communicate with the BQM.

Many Thanks

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7d6cfae4ded86fadd8f56e2dfcd16324b42de79e

[kb2605]

Hi Everyone

If anyone could take a look at my BQM and tell me how my connection is it would be much appreciated.

I believe the big block of packet loss was due to incorrect settings on my hub so couldn't communicate with the BQM.

Many Thanks

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/7d6cfae4ded86fadd8f56e2dfcd16... 

[jbrennand]

BQM itself looks fine.

The red blocks are usually due to the Router stopping responding to ICMP requests - Pings.

Are you in normal router mode - modem mode? Chech whether the ip address in the BQM is still correct

[Ashleigh_C]

Hi there @kb2605

Thank you for your post and welcome back to the community forums. 

Are you experiencing any issues with your connection at all? Are you also able to confirm if you are in router or modem mode per jbrennand's question? 

Thank you.

[kb2605]

• Hi

Many thanks for the replies.  

I’m basically getting to get grips with BQM and finding out what a good one should look like. Yesterday there was some packet loss across the top of the graph. I’m assuming this is normal? I’m in router mode. I’ve had a couple of instances where it seems like Wi-Fi drops for a few seconds but seems to come back quite quickly. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/18c866c87b41a4257250211b3088694f0e6beb38-27-01-2023

[Travis_M]

Hi @kb2605

Thanks for posting on our community forum!

The BQM does look okay - how has your connection been over the weekend?

Regards
 

[kb2605]

I'm still getting the odd drop on wifi.  I have noticed a lot of post RS errors on my routers stats.  I understand there shouldn't be any?

Also, when doing a Speedtest my download latency goes over 500ms. Could that be due to the post RS errors?

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
49600000
Locked
Provisioning State
Online

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 2.9 36 256 qam 25
2 235000000 3 37 256 qam 13
3 243000000 3.7 37 256 qam 14
4 251000000 5.1 37 256 qam 15
5 259000000 6 37 256 qam 16
6 267000000 4.5 37 256 qam 17
7 275000000 4.4 37 256 qam 18
8 283000000 5 37 256 qam 19
9 291000000 5.6 37 256 qam 20
10 299000000 5.6 37 256 qam 21
11 307000000 3.7 36 256 qam 22
12 315000000 2.4 36 256 qam 23
13 323000000 3 37 256 qam 24
14 339000000 3.9 37 256 qam 26
15 347000000 3.7 37 256 qam 27
16 355000000 3.2 37 256 qam 28
17 363000000 2.7 37 256 qam 29
18 371000000 2.4 37 256 qam 30
19 379000000 3.5 37 256 qam 31
20 387000000 3 37 256 qam 32
21 395000000 2 36 256 qam 33
22 403000000 2 37 256 qam 34
23 411000000 2.9 37 256 qam 35
24 419000000 3.2 37 256 qam 36

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 36.6 5640 2573
2 Locked 37.3 7994 342
3 Locked 37.3 4373 256
4 Locked 37.3 2553 156
5 Locked 37.3 3067 762
6 Locked 37.3 3574 564
7 Locked 37.3 5793 2371
8 Locked 37.3 5468 2221
9 Locked 37.6 4383 2343
10 Locked 37.3 5919 2540
11 Locked 36.6 6599 2249
12 Locked 36.6 8992 1450
13 Locked 37.3 6092 2720
14 Locked 37.6 5127 1853
15 Locked 37.3 4549 1016
16 Locked 37.3 3851 807
17 Locked 37.3 2303 482
18 Locked 37.3 2996 156
19 Locked 37.3 2772 132
20 Locked 37.3 3684 333
21 Locked 36.3 6266 591
22 Locked 37.6 5544 188
23 Locked 37.3 11076 306699
24 Locked 37.3 7029 876

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 49600000 42 5120 64 qam 1
2 43100000 40 5120 64 qam 2
3 36600000 40.5 5120 64 qam 3
4 30100000 43 5120 64 qam 4
5 23599922 39 5120 32 qam 9

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 1 0
5 ATDMA 0 0 1 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt057+voc-b.cm

Primary Downstream Service Flow
SFID 393282
Max Traffic Rate 143750047
Max Traffic Burst 42600
Min Traffic Rate 0

Primary Upstream Service Flow
SFID 393281
Max Traffic Rate 22000047
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log
Time Priority Description
28/01/2023 14:42:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2023 14:21:0 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2023 18:32:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2023 18:10:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2023 22:53:0 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2023 18:47:55 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2023 17:11:8 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2023 16:38:56 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2023 21:49:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2023 21:27:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2023 18:02:24 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2023 17:07:23 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2023 22:12:46 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2023 19:38:10 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2023 18:32:40 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2023 18:01:25 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2023 21:34:11 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2023 19:40:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2023 14:04:0 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Ayisha_B]

Hi kb2605,

I have ran some tests on our systems and at the time of writing, there's no issues this end. 

I would suggest resetting your router and if the errors build up again, let us know and we can look to arrange a tech visit if needed.

Thanks

[kb2605]

Hi

Many thanks for the reply.  I reset the router on Monday and my router stats are below.  I'll carry another reset now to see if it improves

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
4960000
Locked
Provisioning State
Online

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 3 37 256 qam 25
2 235000000 3.2 37 256 qam 13
3 243000000 3.7 37 256 qam 14
4 251000000 5.4 37 256 qam 15
5 259000000 6.1 36 256 qam 16
6 267000000 4.9 37 256 qam 17
7 275000000 4.5 37 256 qam 18
8 283000000 5.4 37 256 qam 19
9 291000000 5.8 37 256 qam 20
10 299000000 5.9 37 256 qam 21
11 307000000 4 36 256 qam 22
12 315000000 2.5 36 256 qam 23
13 323000000 3.4 37 256 qam 24
14 339000000 4 37 256 qam 26
15 347000000 3.9 37 256 qam 27
16 355000000 3.5 37 256 qam 28
17 363000000 2.9 37 256 qam 29
18 371000000 2.5 37 256 qam 30
19 379000000 3.7 37 256 qam 31
20 387000000 3.5 37 256 qam 32
21 395000000 2.2 36 256 qam 33
22 403000000 2 37 256 qam 34
23 411000000 3 37 256 qam 35
24 419000000 3.2 37 256 qam 36

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.3 2009 1648
2 Locked 37.3 100569 119
3 Locked 37.6 1064 182
4 Locked 37.3 691 0
5 Locked 36.6 1358 519
6 Locked 37.6 1489 108
7 Locked 37.3 1674 1410
8 Locked 37.3 1734 1362
9 Locked 37.6 1714 1339
10 Locked 37.3 1855 1308
11 Locked 36.6 2129 1454
12 Locked 36.6 3187 1648
13 Locked 37.3 2228 1604
14 Locked 37.6 1633 1088
15 Locked 37.3 706 260
16 Locked 37.3 1129 635
17 Locked 37.3 1241 368
18 Locked 37.3 1477 305
19 Locked 37.3 267 0
20 Locked 37.6 380 0
21 Locked 36.3 1686 501
22 Locked 37.3 1310 181
23 Locked 37.3 3075 60987
24 Locked 37.6 1935 683

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 49600000 42 5120 64 qam 1
2 36600000 40.5 5120 64 qam 3
3 43100000 40.3 5120 64 qam 2
4 23600181 39 5120 16 qam 9
5 30100000 43.3 5120 64 qam 4

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 1 0
5 ATDMA 0 0 2 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt057+voc-b.cm

Primary Downstream Service Flow
SFID 419064
Max Traffic Rate 143750047
Max Traffic Burst 42600
Min Traffic Rate 0

Primary Upstream Service Flow
SFID 419063
Max Traffic Rate 22000047
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log
Time Priority Description
31/01/2023 11:17:44 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2023 10:31:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2023 02:57:58 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2023 02:35:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2023 22:15:32 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2023 20:43:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2023 05:33:54 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2023 03:06:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2023 14:42:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2023 14:21:0 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2023 18:32:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2023 18:10:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2023 22:53:0 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2023 18:47:55 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2023 17:11:8 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2023 16:38:56 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2023 21:49:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2023 21:27:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2023 18:02:24 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2023 17:07:23 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

[Molly_T]

Hi Kb2605, thank you for coming back to us to keep us updated!

Having had a quick look on our systems it does seem there has been an improvement with the connection reaching your hub in the past couple of days - there are no disconnections showing yesterday or today (2nd and 3rd February.) However I can see some on Monday and wednesday, and a few issues at the exchange that may be affecting you. 
I will send you a PM on this basis to confirm a few account details so we can investigate further, offer some more help and get a technician sent out to you if needed!

You will find the PM in the top right corner of the page in your Inbox 📩. We can then return to this public thread with an update when possible!

Thank you for your patience in the meantime. Wishing you all the best 🌞