on 11-05-2022 19:08
on 14-05-2022 11:05
Hi there @Catheriner
Thank you so much for your post and welcome back to our community forums!
Are you still in need of assistance with these WiFi pods or have you now been able to organise them?
If not I would be more than happy to take a look into this with you via a PM.
Thank you.
on 11-05-2022 19:11
on 11-05-2022 19:46
What he says above ^ but if you need anymore pods you'll have to wait a week from when you receive the first one before ordering another and then the same again if you require a third.
on 11-05-2022 21:24
@bitsandpcs wrote:What he says above ^ but if you need anymore pods you'll have to wait a week from when you receive the first one before ordering another and then the same again if you require a third.
Which is sort of fair enough, what VM don’t want is the situation where the world and his wife are ordering them, ‘because I can and am entitled’ and they sit in the box indefinitely.
I understand it as, you can order one and they’ll sent in out, any more and it requires a technician visit first to check.
on 11-05-2022 21:34
on 11-05-2022 21:47
@bitsandpcs wrote:
They tell you you need a Tech to visit to get your third, but they just sent me my third. Only problem is they then changed my Hub to a 5 which ATM dont support the pods so back to square one at present.
Well nobody ever accused VM of being consistent with their own policies, did they?
Oh, and no the 5 doesn’t support the pods, will it ever? Who can tell? Well done guys, brilliant piece of joined up thinking there!
on 11-05-2022 22:00
on 14-05-2022 11:05
Hi there @Catheriner
Thank you so much for your post and welcome back to our community forums!
Are you still in need of assistance with these WiFi pods or have you now been able to organise them?
If not I would be more than happy to take a look into this with you via a PM.
Thank you.
on 15-05-2022 08:04
Hi
no I haven’t got sorted with the pods yet
can you sort these for me?
on 22-07-2022 07:37
Hi Ash,
Sorry to jump on to this thread, but would it be possible to help arrange a WiFi pod for myself also please, as I've found phoning Virgin is such a nightmare and usually ends up raising my stress levels completely, I'd be very grateful.
Thank you.
Nichola