How do i get a Hub 4

[AnnieMason]

How can i get a Hub 4

[Tudor]

If you have a Hub3, there is no gain in getting a Hub4.

[Steven_L]

Hey @AnnieMason,

Welcome to the community and thanks for taking the time to post your query on our forums.

Are you having any issues with your current hub or connection that would need a replacement hub? If so, what issues are you currently having?

What is your current broadband speed?

Regards,

Steven_L

[AnnieMason]

Streaming on my TV is rubbish, keeps dropping out, signal upstairs is non existent, it keeps dropping out.  Done the tests and the App says it’s good in those rooms.  Done a reset, the hub isn’t buried and I only live in a small house.

[jbrennand]

The wifi from a Hub4 is no better (some say worse) than a Hub3.

What is connectivity like on an ethernet cable connected computer or laptop direct into the Hub? If that is poor it could be a network issue - if they are fine its probably due to the inherent cheap wifi components in the Hubs and your difficult wifi environment.

If it is a wifi only issue, then on a Hub3, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation" apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub3 users get better wifi performance - but its still no substitute for getting better kit 🙂

To address the wifi, VM now supply “wifi Pods” (not “boosters”). Pods are free to 1GB or Ultimate Ooomph package customers others will be charged £5/month. If they are free they are well worth getting and offer a simple solution.  Order via the phone or a VM person will do it here. If not, at that level of investment you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever and which will cure all your wifi problems.

[legacy1]

Its too bad that the hubs were not just modems then nobody would care what hub they have as long as it works.

[AnnieMason]

Thank you John, that’s a brilliant answer with some great advice.  I will attempt to try all that, however, I have no idea how to get into the settings of the Hub…doh🤔.  I’ll goggle how to do it.

[jbrennand]

In your browser’s URL box type in http://192.168.0.1 and hit return. Login with the "Settings Password" on the base (not the wifi one) or if you changed it before - use that

[Steven_L]

Thanks for coming back to us @AnnieMason.

You can get into the hub settings by putting the following address in your browser 192.168.0.1 and the password that you need for this is shown on the bottom of your hub as the settings password.

Regards,

Steven_L

[AnnieMason]

John, have you any advice on which hub to buy, I’m clueless.