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How do I order the Wi-Fi pods?

superplay
On our wavelength

Hi Folks,

I am having the same issue as others with Wi-Fi deadspots and not being able to order pods.  The App notes something like 'the order feature is on its way' looking at my account online there is no option to order and via the phone I am not sure which option to select, so tried both technical and new installations and just get dropped in a queue, after waiting around 20mins in each I had to get back to work.

In my situation it looks like I will need a couple of pods, one to sit where the Wi-Fi signal is reasonable and one to piggyback of that one into areas where there is no / very minimal signal (where the app fails to connect to the hub)

If someone could help here it would be most appreciated

Many thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Hi superplay, 

Thanks for coming back to me via private message with your information. 

I have added the WiFI Max service to the account for you and your first pod has been ordered. It will be delivered to your home address and you'll receive a text message to confirm the delivery date and tracking information. 

Once you receive your pod, this link should help you get it up and running and installed. If you have any further issues, pop back and let us know. 

Take care

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

5 REPLIES 5

jbrennand
Very Insightful Person
Very Insightful Person

What Hub model is it?  I am guessing a Hub5 or 5x.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

superplay
On our wavelength

Hi, 

Yes I do have a Hub 5

 

Hi superplay, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having an issue with ordering WiFi pods. Our new WiFi Max service allows you to have up to 3 pods. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The pods can only be sent out one at a time too. 

It's worth having a look at the service as a whole here and please note that unless you're on a 1GB speed or a Volt package then there is a charge of £8 per month. 

Once you've had a look at the above link, if you want to go ahead we will need to confirm some information with you to get that first pod sent out. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi superplay, 

Thanks for coming back to me via private message with your information. 

I have added the WiFI Max service to the account for you and your first pod has been ordered. It will be delivered to your home address and you'll receive a text message to confirm the delivery date and tracking information. 

Once you receive your pod, this link should help you get it up and running and installed. If you have any further issues, pop back and let us know. 

Take care

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


superplay
On our wavelength

Hi Kath_F,

Many thanks for your help, much appreciated