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How do I order a Wi-Fi pod?

Ryan213mj
Joining in

Hello 

I am o2 and virgin customer. I am on M-350 m500 volt boost. I’ve recently been getting Terrible connection in my living room and the test says 3mbps and 1mbps download upload this is really bad. It recommended me ordering a pod. But it tells me through the app, then tells me I have to order from browser. I can’t find how to order anywhere. They’ve got endless guides to how to set them up zero on how to order can anyone help me in the right direction please 

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8  a month.

You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

How to perform the scan and order the wifi pods when using the Connect app.

  • Tap Start the scan and then  
  • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
  • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
  • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
  • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

If that doesn't work you can call  0800 064 3850 to order the first one

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Sabrina_B
Forum Team
Forum Team

Hi @Ryan213mj 👋.

Thanks for reaching out to us. Apologies you are having issues Internet signal. We can certainly assist you in ordering a WiFi pod, we would need to bring you in for a private message to discuss this and resolve. 

 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina