on 07-10-2021 12:31
We are having constant issues working from home on virgin media. We use a VPN for connection but it often looses internet connection and also have issues with packet loss during teams calls even when only using audio. I have literally tried everything I can think of including completely resetting the hub but as it’s quite an old router now does anyone know if a replacement might help and if so how I go about getting one?
on 09-10-2021 13:34
Hi rikimuk
Thanks for posting. My apologies for the broadband issues.
This needs a tech visit from my system check as all of both the downstream and upstream channels are out of spec.
I'll send a PM now so we can sort this out.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 11-10-2021 10:53
Hi rikimuk
Thanks for joining me on PM.
Just to update the thread, the engineer visit has been booked in.
This can be tracked and or altered in your online account
Let us know how the visit goes.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 11-10-2021 11:07
Great stuff thank you
on 13-10-2021 19:34
Thank you for your help I had an engineer come yesterday and he has found some issues which hopefully have now been fixed so fingers crossed.
on 15-10-2021 19:54
Hi rikimuk,
Thank you for taking the time to update the thread.
We are happy to hear the technician visit went well.
How have thing been since your last post?
Thanks
on 10-11-2021 17:34
Seems like the problems are still here. Things have improved a bit but when we are both working from home the machines are dropping the network especially late afternoon. Is there any reason why this would be happening and can I try a new hub box now?
on 10-11-2021 17:36
on 10-11-2021 17:37
Problems like this are nearly always circuit problems. Do you have the same problem on Ethernet connected devices and WiFi? Could you please post your stats, details below:
How to get stats from a VM hub
on 11-11-2021 22:16