We have a disabled family member who relies on consistent broadband to operate lights during the night, call for assistance when needed etc. We have been experiencing intermittent drops in our broadband over the last 5 days which is compromising the family members safety. I got to the point, via the web site, where an engineer appointment was to be arranged but the appointment doesn’t look like it’s been confirmed. I’m now back to messages, again via the virgin web site, saying ‘looks like there is a problem with your connection’ check back in 15hrs, then 8hrs, then 4hrs etc. I can’t find any way to contact Virgin to escalate our need for assistance in fixing this intermittent problem, sooner rather than later. I’m now being directed to this forum so any advice would be much appreciated.
