on 23-04-2019 16:16
Hi there
Does everyone know how to book an engineer?? No Internet, no phone... How to do it online?
Thx
23-04-2019 16:47 - edited 23-04-2019 16:48
If you don't have a Virgin phone line you can call from any phone on 0345 454 1111 to report a fault.
Or you can wait on here for a member of forum staff to see this - that may take a while.
They will want to do a remote test of your lines before deciding to send an engineer.
on 25-04-2019 18:15
Hi Alexandra3,
Welcome to the Community!
I am sorry to hear you were having some problems with the service and where to report this.
I have had a check on your account and can see an engineer has been out to you. How are things since then?
If you are experiencing further issues please let me know and I will be happy to help 🙂
Thanks,
on 24-03-2020 20:24
Can I book an engineer please? Can’t get through to anyone.
on 10-11-2020 15:57
I need to book an engineer as i have a cut cable in front garden - i’ve tried calling for over 1hr / no joy !!
on 10-11-2020 16:37
@Daddythomas wrote:I need to book an engineer as i have a cut cable in front garden - i’ve tried calling for over 1hr / no joy !!
You already have a thread in another part of the forum. Please keep to the one post.
on 11-11-2020 08:58
Can I book an engineer too please? I’ve not had broadband access for over a day now and have not been able to get through on the support line or texts. Not sure if this is the right place to post account details, but have them if required.
Thanks.
on 11-11-2020 09:20
@PhilipAustin wrote:Can I book an engineer too please? I’ve not had broadband access for over a day now and have not been able to get through on the support line or texts. Not sure if this is the right place to post account details, but have them if required.
Thanks.
Please start your own thread
on 22-02-2021 08:28
Nat I have an intermittent Broadband issue, as stated by a check that Virgin did. They said monitor for 24 hours then book an engineer!!! How is this done please?
on 21-05-2021 18:00
Could I book an engineer as well? My internet has went off and constantly getting flashing green lights on my hub 3. Tried rebooting and resetting the hun but have had no joy.