Virgin Media Community

[LilyBritchford]

Please help, I have recently moved home and my internet was turned off on Wednesday. I moved in on Thursday and set up using my new equipment sent through. I still have no internet and 16 calls later (over an hour each time) I am no nearer.  I have run a test through my account and I get green lights for internet and TV but when I run the test is states that my service is disconnected. I am not sure I can handle 16 more calls as it is costing me so much.  Is there a way contacting an engineer without sitting on the phone? Thanks 

[gary_dexter]

Have you activated the new hub?

[jbrennand]

You have 3 options to activate VM equipment – I’d try all 3!



Call the equipment activation number on - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number, Call now but at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.



Or, text the same details to 07533 051809 - responses are slower though



Finally a VM person should respond on here when they pick it up but that can take a week or more at the moment.

If they keep telling you its been activated and you have no connection get a Tech visit as there may be a problem on the cable connection