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Horrendous Internet.

NickTyrie
Tuning in

For like 2 years now this has been going on. Internet will be fine for a few weeks then it will start dropping packets, bandwidth feels like its like 4mb. Shouldnt be struggling with bandwidth on the best package they offer. 

Not to mention if you even get through to someone on they phone they just say theyve tested the line and its fine. Impossible to get anyone helpful.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/beed9e99a4c99fd0d494cbed22970fd6ab...

6 REPLIES 6

Adduxi
Very Insightful Person
Very Insightful Person

Sure is a bad case of packet loss in the BQM. 

Post your power levels, Pre and PostRS errors and Network log. 

Also check with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status pages.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1234750000-3.436256 qam13
2138750000-1.935256 qam1
3146750000-1.736256 qam2
4154750000-1.936256 qam3
5162750000-1.536256 qam4
6170750000-1.736256 qam5
7178750000-1.936256 qam6
8186750000-1.936256 qam7
9194750000-2.236256 qam8
10202750000-2.536256 qam9
11210750000-2.736256 qam10
12218750000-2.936256 qam11
13226750000-3.236256 qam12
14242750000-3.936256 qam14
15250750000-4.236256 qam15
16258750000-4.236256 qam16
17266750000-4.236256 qam17
18274750000-3.436256 qam18
19282750000-2.537256 qam19
20290750000-1.737256 qam20
21298750000-1.237256 qam21
22306750000-1.237256 qam22
23314750000-1.237256 qam23
24322750000-1.537256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.660
2Locked35.770
3Locked36.680
4Locked36.350
5Locked36.350
6Locked36.340
7Locked36.640
8Locked36.650
9Locked36.650
10Locked36.650
11Locked36.360
12Locked36.650
13Locked36.650
14Locked36.670
15Locked36.600
16Locked36.650
17Locked36.670
18Locked36.650
19Locked37.650
20Locked37.350
21Locked37.360
22Locked37.340
23Locked37.350
24Locked37.300

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620005450.3512064 qam1
23940000050512064 qam2
33259989850512064 qam3
42579999249.8512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

21/11/2021 18:55:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:09:38Warning!ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:08:11criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:06:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:05:55criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:03:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:03:10criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2021 18:06:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2021 22:41:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2021 22:39:17Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2021 17:50:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 18:56:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 16:15:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 20:31:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2021 04:15:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2021 18:53:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2021 16:15:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 12:37:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 04:15:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 16:32:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Hi NickTyrie,

 

Thanks for posting, and sorry to see you're having some issues with your connection. 

 

I've been able to locate your account using your forum information and can see there is a short term connectivity issue.

 

In the vast majority of cases, these types of issues are resolved after 24 hours.

 

Please let us know how you get on after the 24 hours.

 

Alex_Rm