Has anyone been recievingg that calls regarding the WIFI signal being poor? By the way its very poor and does not have a strong enough signal to go upstairs,Im sure alot of other are suffering with the same issue.
I have reieved a few calls and they were asking for more money for the service stating that they would send an engineer to my house to configure my router to optimal performance and yes at a cost. I was quite irrate with the caller as I pay for a service, I quickly asked if he was employed by Virgin Media and managed to gain information that he was not a direct employee but worked for Virgin I assume in a subcontractor way unfortunalety he had alot of my personal information, is this a legitamate thing that is happening or is there reason for concern?
can i jump in and comment further - checking the number showed it as genuine - i did that earlier - fine but what about the content of the call - if correctly reported sales? are making calls to send a tech to sort out settings on a router at a chargeable amount - or is there something missing in the info - i ask with a suggestion that may be way off
has the OP complained in a call that the wifi is poor and the call back response is for a tech to supply and fit homeplugs which would have an on going cost but not as intimated a call out cost