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Hive hub

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hub 5 blocking my hive hub from connecting to the Internet after engineer visits & phone calls with virgin the outcome is we cant help you, I've had hive engineer vist to check my hive equipment & all is work on the hive side just the problem with the hub 5 as virgin can't fix this problem it leaves me no option but to cancel my contract with virgin in a few weeks when I'm out off contract 



Hi, just as an idea, maybe your Hive device needs to connect to a 2.4ghz band and maybe your Hub 5 isn’t split into two bands and it sees it only as a 5ghz? If that’s the case you could try split the WiFi into 2.4 and 5 ghz and see if that works.


The Hive Hub's network port may not be directly compatible with any of the Hub 5 network ports,
there are multiple very similar posts on this topic.

Previously the reported issue was the Hive Hub has a single speed 10 Mb/s network port
and the Hub 5 has moved on, it only supports network speeds of 100/1000 Mb/s and 2.5Gb/s.

The fix is simple & inexpensive, a 10/100 network switch or even a 10/100/1000 network switch is required between the Hive Hub and one of the 1Gb/s ports of the Hub 5. This will recreate a 10Mb/s internet service required by the Hive Hub and a connection will be established. Perhaps a device like : TL-SF1005D or TL-SG1005D

It is worth being aware the Hub 5 supports Wi-Fi 6, lots of folks have been requesting  Hub 5 & Wi-Fi 6 only to learn to their surprise that many 2.4GHz IoTs and older laptops + printers are not compatible with the newer Wi-Fi 6 signals of the Hub 5. In this case an RE450/AC1750 has proved capable of bridging from the Hub 5 Wi-Fi to earlier IoTs etc.

Community elder


You can't expect all hardware to be compatible with standards so old.