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Hive ‘hub’ not listed as Ethernet connection

GeoffW6969
Tuning in

on ‎06-02-2022 16:36

Brand new Hive Hub plugged into Virgin hub3 remains flashing green (trying to connect to internet).

Anything else that I put into the Virgin hub works fine.

I have logged into 193.168.0.1 and inspected the list of connected Ethernet devices and the Hive is not there.

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6 REPLIES 6

gary_dexter
Alessandro Volta

on ‎06-02-2022 17:20

It’s probably the Hive Hub wanting a reset.

I’ve had similar issues in the past that were resolved by Hive. 


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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GeoffW6969
Tuning in
In response to gary_dexter

on ‎06-02-2022 18:24

Thanks Gary. 

unfortunately can only unplug to ‘reset’ as no reset option on the Hive. 
Have been through Hive’s suggested ‘unplug for 3 seconds, replug for 10 seconds, repeat six times’. Made no difference. 

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gary_dexter
Alessandro Volta
In response to GeoffW6969

on ‎06-02-2022 19:03

@GeoffW6969 wrote:

Thanks Gary. 

unfortunately can only unplug to ‘reset’ as no reset option on the Hive. 
Have been through Hive’s suggested ‘unplug for 3 seconds, replug for 10 seconds, repeat six times’. Made no difference. 

You’ll need to ask Hive to remove and re-add the hub to your account. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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GeoffW6969
Tuning in
In response to gary_dexter

on ‎06-02-2022 19:28

I will speak to them tomorrow. 

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GeoffW6969
Tuning in
In response to gary_dexter

on ‎07-02-2022 09:31

Unfortunately Hive support people cannot ‘see’ the Hive hub as it is not connecting to the internet through the Virgin hub. 

They are sending me a replacement.

 

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GeoffW6969
Tuning in
In response to GeoffW6969

on ‎08-02-2022 12:04

The replacement Hive hub worked first time.

It is annoying that they are distributing faulty products. Pity that they don’t test them before they enter the supply chain. Interesting that the replacement was not in retail packaging which suggests either this one was removed from its packaging and tested or that it is a refurb.

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