High ping when gaming

[Wrigers]

Hi recently new to Virgin. I’ve started back playing online gaming and all is fine until it gets to about 8pm-10pm the ping in ridiculous. It goes from 30 to 300-500 every 10 seconds or so. I was with bt before virgin and never ever had any problems whatsoever. Can anyone help me out? Be much appreciated. 

 

 

 

[jbrennand]

that BQM looks ominous. Does it show the same pattern every day - and weekends ?

If so it has a whiff of overutilisation about it - too many users connected.

Only VM can tell you whether that is the case - but see this thread re. over-utilisation and Andrew’s comments in Message 20

https://community.virginmedia.com/t5/Networking-and-WiFi/Internet-keeps-dropping-for-several-minutes...

[Wrigers]

Hi thanks for the reply. 
Here was yesterdays graph 

 and here’s a live one until 2pm today 

 

[jbrennand]

Still looking ominous.

Are you having the issues when connecting on an ethernet cable connected device as well as on wifi?

I cant read the screenshots - can you post up the data again this way........
_____________________

Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

[Wrigers]

My virgin box and Xbox are Ethernet and my phone and fire sticks are Wi-Fi. I seem to have 0 problem with the virgin box and when downloading on the Xbox it’s fine I get around 250-300mbp. My phone gets 350+ At the night time but the pages do seem slow compared to the day time. 

Gaming is my main issue.  The lag at the night time is unbearable to the point I just go of the game.  I went ok the Xbox  this morning and was getting 30ms latency and no lag so it’s more than likely what you said. 

is this the information you needed btw?
Thank you. 

 

 

[jbrennand]

nope - to small for my eyes to see

[Wrigers]

ahhh sorry these any better?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	450750000	0.5	38	256 qam	40
2	266750000	3	38	256 qam	17
3	274750000	2.7	38	256 qam	18
4	282750000	2.5	38	256 qam	19
5	290750000	2.4	38	256 qam	20
6	298750000	2	37	256 qam	21
7	306750000	3.2	37	256 qam	22
8	314750000	1.7	37	256 qam	23
9	322750000	2	37	256 qam	24
10	330750000	2.5	37	256 qam	25
11	338750000	2.5	37	256 qam	26
12	346750000	2	37	256 qam	27
13	354750000	2.9	37	256 qam	28
14	362750000	2.7	38	256 qam	29
15	370750000	2.2	38	256 qam	30
16	378750000	2.4	38	256 qam	31
17	386750000	1	38	256 qam	32
18	394750000	1.4	38	256 qam	33
19	402750000	1.9	38	256 qam	34
20	410750000	2.5	38	256 qam	35
21	418750000	1.7	38	256 qam	36
22	426750000	1.9	38	256 qam	37
23	434750000	0.2	38	256 qam	38
24	442750000	-0.5	38	256 qam	39

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	54	18
2	Locked	38.9	71	34
3	Locked	38.6	78	544
4	Locked	38.6	82	79
5	Locked	38.6	70	373
6	Locked	37.6	68	53
7	Locked	37.6	56	31
8	Locked	37.6	65	61
9	Locked	37.3	59	199
10	Locked	37.3	63	0
11	Locked	37.6	130	36
12	Locked	37.6	342	36
13	Locked	37.6	82	0
14	Locked	38.6	88	0
15	Locked	38.6	75	30
16	Locked	38.6	86	3
17	Locked	38.6	59	105
18	Locked	38.6	51	47
19	Locked	38.9	41	0
20	Locked	38.9	38	0
21	Locked	38.6	66	0
22	Locked	38.6	57	0
23	Locked	38.9	210	446
24	Locked	38.6	66	115

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200014	39.5	5120	64 qam	3
2	39400004	39.5	5120	64 qam	4
3	53700017	41	5120	64 qam	2
4	60299998	41	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[jbrennand]

That's better 🙂

All the stats are spot on - a few PostRS errors but they are probably historical accumulation. If you switch the Hub off and unplug it for a few minutes then check and see whether PostRS errors start appearing - they shouldn't.

So no clues to any issues in there. But the VM DOCSIS technology is notoriously always worse for latency compared to OR connections. And gamers often complain of that on here - that said I do think it looks more like OU causing the issue. Do you know your neighbours well enough to see if they have a BQM to compare to yours to see if the same issue exists on their connection to your street cab? Its often difficult to get VM to admit they have an OU issue unless multiple customers at your location are complaining.

[Wrigers]

Ok that’s good then. I’ll turn my internet off for 5 minutes now and have a look. I’ve only just recently moved in my area so don’t really know anyone. When I do search available wifi only 2 more pop up and both are EE broadband. 

Thank you for the quick replies appreciate it.