High ping spikes pls help

[willows2]

I keep getting ping spikes over 244ms randomly.

My hub stats have been checked and they are good.

Is it possible is a neighbour  is connected to your line that it can cause latency issues?

hub stats

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	370000000	8.9	38	QAM 256	2
2	362000000	9.3	39	QAM 256	1
3	378000000	8.4	39	QAM 256	3
4	386000000	8	38	QAM 256	4
5	394000000	7.9	38	QAM 256	5
6	402000000	7.8	38	QAM 256	6
7	410000000	7.8	39	QAM 256	7
8	418000000	7.7	39	QAM 256	8
9	426000000	7.6	39	QAM 256	9
10	434000000	7.5	38	QAM 256	10
11	442000000	7.4	39	QAM 256	11
12	450000000	7.5	39	QAM 256	12
13	458000000	7.3	39	QAM 256	13
14	466000000	7.2	39	QAM 256	14
15	474000000	7.1	39	QAM 256	15
16	482000000	7	39	QAM 256	16
17	490000000	6.9	39	QAM 256	17
18	498000000	6.7	39	QAM 256	18
19	506000000	6.5	39	QAM 256	19
20	514000000	6.6	39	QAM 256	20
21	522000000	6.5	39	QAM 256	21
22	530000000	6.5	39	QAM 256	22
23	538000000	6.5	39	QAM 256	23
24	546000000	6.4	39	QAM 256	24
25	554000000	6.4	39	QAM 256	25
26	562000000	6.3	39	QAM 256	26
27	570000000	6.5	39	QAM 256	27
28	578000000	6.3	39	QAM 256	28
29	586000000	6.2	39	QAM 256	29
30	594000000	6	39	QAM 256	30
31	602000000	6	39	QAM 256	31

[legacy1]

The cause if your not causing it by downloading or uploading is people in your area are uploading causing ping spike

[jpeg1]

Do you still get those spikes when there is no user active on your own connection? 

[willows2]

yes even when theres no one on the connection it happens,  and it is random when the ping spikes over 200ms, but happens almost everyday atleast a few times or once, and lasts only a few seconds. I game on ethernet, and I tried changing the ethernet cables no difference.

[jpeg1]

Post a link here to your live BQM. 

[willows2]

[jpeg1]

If you're sure there is no other user on your Hub it does suggest one of your neighbours is hitting the upstream. Do these spikes happen at the same time every day? 

[willows2]

Im not sure, I will keep the monitor running and post again in 24 hours?

[willows2]

heres another test i left it running

[jpeg1]

So a regular spike every 12 hours. VM do run some automated tests, but I've not seen this one before. If you have nothing running at home that might be updating regularly (heating controls etc) then you have a neighbour doing something similar.