on 19-11-2021 19:07
Hello, i have been have latency issues recently and im not sure why, it just suddenly started happening, i am not downloading anything, i reboot the modem but stays the same. can i have some help on this please thanks.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 234750000 | -1.7 | 38 | 256 qam | 13 |
2 | 138750000 | 4 | 38 | 256 qam | 1 |
3 | 146750000 | 3.5 | 38 | 256 qam | 2 |
4 | 154750000 | 2.7 | 38 | 256 qam | 3 |
5 | 162750000 | 2 | 38 | 256 qam | 4 |
6 | 170750000 | 2 | 38 | 256 qam | 5 |
7 | 178750000 | 1.5 | 38 | 256 qam | 6 |
8 | 186750000 | 1 | 38 | 256 qam | 7 |
9 | 194750000 | 0.4 | 38 | 256 qam | 8 |
10 | 202750000 | 0.2 | 38 | 256 qam | 9 |
11 | 210750000 | -0.2 | 38 | 256 qam | 10 |
12 | 218750000 | -0.4 | 38 | 256 qam | 11 |
13 | 226750000 | -1 | 38 | 256 qam | 12 |
14 | 242750000 | -1.7 | 38 | 256 qam | 14 |
15 | 250750000 | -1 | 38 | 256 qam | 15 |
16 | 258750000 | -1 | 38 | 256 qam | 16 |
17 | 266750000 | -0.7 | 38 | 256 qam | 17 |
18 | 274750000 | -0.5 | 38 | 256 qam | 18 |
19 | 282750000 | -0.2 | 38 | 256 qam | 19 |
20 | 290750000 | -0.4 | 38 | 256 qam | 20 |
21 | 298750000 | -0.2 | 38 | 256 qam | 21 |
22 | 306750000 | -0.2 | 38 | 256 qam | 22 |
23 | 314750000 | -0.7 | 38 | 256 qam | 23 |
24 | 322750000 | -0.7 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 9 | 0 |
2 | Locked | 38.6 | 11 | 0 |
3 | Locked | 38.9 | 32 | 0 |
4 | Locked | 38.6 | 10 | 0 |
5 | Locked | 38.6 | 18 | 0 |
6 | Locked | 38.9 | 543 | 7 |
7 | Locked | 38.6 | 28 | 0 |
8 | Locked | 38.9 | 11 | 0 |
9 | Locked | 38.9 | 10 | 0 |
10 | Locked | 38.6 | 7 | 0 |
11 | Locked | 38.6 | 12 | 0 |
12 | Locked | 38.9 | 7 | 0 |
13 | Locked | 38.6 | 12 | 0 |
14 | Locked | 38.6 | 7 | 0 |
15 | Locked | 38.6 | 16 | 0 |
16 | Locked | 38.6 | 9 | 0 |
17 | Locked | 38.9 | 10 | 0 |
18 | Locked | 38.6 | 11 | 0 |
19 | Locked | 38.6 | 8 | 0 |
20 | Locked | 38.9 | 11 | 0 |
21 | Locked | 38.6 | 8 | 0 |
22 | Locked | 38.9 | 24 | 0 |
23 | Locked | 38.9 | 29 | 0 |
24 | Locked | 38.6 | 10 | 0 |
on 19-11-2021 19:08
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60299988 | 45.8 | 5120 | 64 qam | 9 |
2 | 39399986 | 42.8 | 5120 | 64 qam | 12 |
3 | 46200048 | 43.8 | 5120 | 64 qam | 11 |
4 | 53700007 | 44.3 | 5120 | 64 qam | 10 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
Time Priority Description
19/11/2021 07:25:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/11/2021 20:13:29 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/11/2021 13:55:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/11/2021 00:40:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/11/2021 00:40:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/11/2021 20:16:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/11/2021 07:21:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/11/2021 07:21:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/11/2021 21:21:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/11/2021 19:21:42 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/11/2021 19:21:42 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2021 22:53:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2021 07:21:42 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2021 07:21:42 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/11/2021 17:53:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/11/2021 19:21:43 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/11/2021 19:21:43 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/11/2021 12:10:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/10/2021 07:21:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/10/2021 07:21:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 19-11-2021 19:58
on 19-11-2021 23:27
any thing i am able to do to fix it? or should i just wait for a staff to check it out? its really bad while playing games at the moment
on 22-11-2021 09:20
Good morning @VitorG18.
Welcome back to the forums and thank you for taking the time to post.
I have managed to locate your account from here & have run some general diagnostics & there isn't anything too obvious causing the issue.
Please could you continue to monitor the situation & leave your BQM running.
Kind regards,
Zak_M
on 27-11-2021 01:09
Hi it has been alot better last few days, i dont know what happened during those days when i posted. thanks for the reply!
on 29-11-2021 08:35
Hi VitorG18,
Thanks for taking the time to come back to us and let us know things are looking much better at your end. We're really glad to hear this.
It sounds like there may have been a fault affecting you that was cleared before Zak had a chance to check your connection.
Either way, we're glad things are back to how they should be. If you have any further issues, pop back and let us know so we can help further 🙂
Thanks,
on 20-01-2022 22:12
Hello, it is really bad again, been like this for past few days, its impossible to play a game, i keep rubber-banding in all games i play, can you please have a look at this?
on 20-01-2022 22:16
You can see my live BQM link, the graph is really bad high ping. thanks
on 23-01-2022 09:23
Hi @VitorG18, thanks for your post although I'm sorry you're having continued problems.
I've had a look at your account and I can see that this meets the requirements to raise a High Utilisation ticket - this may take some time to completely resolve, but we'll ensure that things get fixed for you as soon as possible.
As soon as the system has updated and it's got through to the right team, we'll come back to you to provide you with an estimated time of fix too!
Please let me know if you need any further help.
Regards