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High latency/ping

VitorG18
Tuning in

on ‎19-11-2021 19:07

Hello, i have been have latency issues recently and im not sure why, it just suddenly started happening, i am not downloading anything, i reboot the modem but stays the same. can i have some help on this please thanks.

BQM: https://www.thinkbroadband.com/broadband/monitoring/quality/share/45212de0683a372b078b5bd18907301066...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1234750000-1.738256 qam13
2138750000438256 qam1
31467500003.538256 qam2
41547500002.738256 qam3
5162750000238256 qam4
6170750000238256 qam5
71787500001.538256 qam6
8186750000138256 qam7
91947500000.438256 qam8
102027500000.238256 qam9
11210750000-0.238256 qam10
12218750000-0.438256 qam11
13226750000-138256 qam12
14242750000-1.738256 qam14
15250750000-138256 qam15
16258750000-138256 qam16
17266750000-0.738256 qam17
18274750000-0.538256 qam18
19282750000-0.238256 qam19
20290750000-0.438256 qam20
21298750000-0.238256 qam21
22306750000-0.238256 qam22
23314750000-0.738256 qam23
24322750000-0.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.690
2Locked38.6110
3Locked38.9320
4Locked38.6100
5Locked38.6180
6Locked38.95437
7Locked38.6280
8Locked38.9110
9Locked38.9100
10Locked38.670
11Locked38.6120
12Locked38.970
13Locked38.6120
14Locked38.670
15Locked38.6160
16Locked38.690
17Locked38.9100
18Locked38.6110
19Locked38.680
20Locked38.9110
21Locked38.680
22Locked38.9240
23Locked38.9290
24Locked38.6100
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11 REPLIES 11

VitorG18
Tuning in

on ‎19-11-2021 19:08

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029998845.8512064 qam9
23939998642.8512064 qam12
34620004843.8512064 qam11
45370000744.3512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0010

 

Network Log

Time Priority Description

19/11/2021 07:25:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2021 20:13:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2021 13:55:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 00:40:29noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 00:40:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2021 20:16:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2021 07:21:41noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2021 07:21:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2021 21:21:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2021 19:21:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2021 19:21:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2021 22:53:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2021 07:21:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2021 07:21:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 17:53:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 19:21:43noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 19:21:43ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 12:10:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 07:21:41noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 07:21:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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legacy1
Alessandro Volta
In response to VitorG18

on ‎19-11-2021 19:58

Looks loaded with utilisation on the upstream.

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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VitorG18
Tuning in
In response to legacy1

on ‎19-11-2021 23:27

any thing i am able to do to fix it? or should i just wait for a staff to check it out? its really bad while playing games at the moment

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Zak_M
Forum Team (Retired)
Forum Team (Retired)
In response to VitorG18

on ‎22-11-2021 09:20

Good morning @VitorG18. 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I have managed to locate your account from here & have run some general diagnostics & there isn't anything too obvious causing the issue. 

 

Please could you continue to monitor the situation & leave your BQM running. 

 

Kind regards,

Zak_M

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VitorG18
Tuning in
In response to Zak_M

on ‎27-11-2021 01:09

Hi it has been alot better last few days, i dont know what happened during those days when i posted. thanks for the reply!

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Kath_F
Forum Team
Forum Team
In response to VitorG18

on ‎29-11-2021 08:35

Hi VitorG18, 

Thanks for taking the time to come back to us and let us know things are looking much better at your end. We're really glad to hear this. 

It sounds like there may have been a fault affecting you that was cleared before Zak had a chance to check your connection. 

Either way, we're glad things are back to how they should be. If you have any further issues, pop back and let us know so we can help further 🙂 

Thanks,

Kath_F ✨
Forum Team

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VitorG18
Tuning in
In response to Kath_F

on ‎20-01-2022 22:12

Hello, it is really bad again, been like this for past few days, its impossible to play a game, i keep rubber-banding in all games i play, can you please have a look at this? 

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VitorG18
Tuning in
In response to Kath_F

on ‎20-01-2022 22:16

You can see my live BQM link, the graph is really bad high ping. thanks

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Tom_W1
Forum Team
Forum Team
In response to VitorG18

on ‎23-01-2022 09:23

Hi @VitorG18, thanks for your post although I'm sorry you're having continued problems.

I've had a look at your account and I can see that this meets the requirements to raise a High Utilisation ticket - this may take some time to completely resolve, but we'll ensure that things get fixed for you as soon as possible.

As soon as the system has updated and it's got through to the right team, we'll come back to you to provide you with an estimated time of fix too!

Please let me know if you need any further help.

Regards

Tom_W
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