on 14-03-2023 07:12
Hi,
Having some real issues with my 1GB line and the amount of connection dropouts.
I've had a VM engineer visit after 3 complaints, who removed a previous occupants cut coax cable from the exterior box as this was causing too much noise and drop outs, since the visit the hub speed has been better but the amount of drop outs and latency is still terrible.
I've raised several complaints all to be told "reset the router" which I'm doing 3.5 times per day at it's best and 5/6 times per day at it's worst (this morning has been 3 times)
Downstream bonded channels
1 | 331000000 | 3.5 | 43 | QAM 256 | 25 |
2 | 195000000 | 3.5 | 42 | QAM 256 | 8 |
3 | 203000000 | 3.3 | 42 | QAM 256 | 9 |
4 | 211000000 | 3.6 | 42 | QAM 256 | 10 |
5 | 219000000 | 3.5 | 40 | QAM 256 | 11 |
6 | 227000000 | 3.3 | 40 | QAM 256 | 12 |
7 | 235000000 | 3.1 | 42 | QAM 256 | 13 |
8 | 243000000 | 2.8 | 42 | QAM 256 | 14 |
9 | 251000000 | 2.4 | 42 | QAM 256 | 15 |
10 | 259000000 | 2.5 | 42 | QAM 256 | 16 |
11 | 267000000 | 2.7 | 42 | QAM 256 | 17 |
12 | 275000000 | 2.7 | 42 | QAM 256 | 18 |
13 | 283000000 | 2.8 | 42 | QAM 256 | 19 |
14 | 291000000 | 3 | 42 | QAM 256 | 20 |
15 | 299000000 | 3 | 42 | QAM 256 | 21 |
16 | 307000000 | 3.2 | 42 | QAM 256 | 22 |
17 | 315000000 | 3.3 | 42 | QAM 256 | 23 |
18 | 323000000 | 3.5 | 42 | QAM 256 | 24 |
19 | 339000000 | 3.5 | 42 | QAM 256 | 26 |
20 | 347000000 | 3.3 | 42 | QAM 256 | 27 |
21 | 355000000 | 3.1 | 42 | QAM 256 | 28 |
22 | 363000000 | 3.2 | 42 | QAM 256 | 29 |
23 | 371000000 | 3.4 | 42 | QAM 256 | 30 |
24 | 379000000 | 3.5 | 42 | QAM 256 | 31 |
25 | 387000000 | 3.2 | 42 | QAM 256 | 32 |
26 | 395000000 | 3 | 42 | QAM 256 | 33 |
27 | 403000000 | 2.7 | 42 | QAM 256 | 34 |
28 | 411000000 | 2.3 | 42 | QAM 256 | 35 |
29 | 419000000 | 2.1 | 42 | QAM 256 | 36 |
30 | 523000000 | 1.6 | 43 | QAM 256 | 37 |
31 | 531000000 | 1.6 | 43 | QAM 256 | 38 |
Downstream bonded channels
1 | Locked | 43 | 0 | 0 |
2 | Locked | 42 | 0 | 0 |
3 | Locked | 42 | 0 | 0 |
4 | Locked | 42 | 0 | 0 |
5 | Locked | 40 | 0 | 0 |
6 | Locked | 40 | 0 | 0 |
7 | Locked | 42 | 0 | 0 |
8 | Locked | 42 | 0 | 0 |
9 | Locked | 42 | 0 | 0 |
10 | Locked | 42 | 0 | 0 |
11 | Locked | 42 | 0 | 0 |
12 | Locked | 42 | 0 | 0 |
13 | Locked | 42 | 0 | 0 |
14 | Locked | 42 | 0 | 0 |
15 | Locked | 42 | 0 | 0 |
16 | Locked | 42 | 0 | 0 |
17 | Locked | 42 | 0 | 0 |
18 | Locked | 42 | 0 | 0 |
19 | Locked | 42 | 0 | 0 |
20 | Locked | 42 | 0 | 0 |
21 | Locked | 42 | 0 | 0 |
22 | Locked | 42 | 0 | 0 |
23 | Locked | 42 | 0 | 0 |
24 | Locked | 42 | 0 | 0 |
25 | Locked | 42 | 0 | 0 |
26 | Locked | 42 | 0 | 0 |
27 | Locked | 42 | 0 | 0 |
28 | Locked | 42 | 0 | 0 |
29 | Locked | 42 | 0 | 0 |
30 | Locked | 43 | 0 | 0 |
31 | Locked | 43 | 0 | 0 |
Upstream bonded channels
0 | 49600000 | 46 | 5120 | QAM 64 | 1 |
1 | 43100000 | 46 | 5120 | QAM 64 | 2 |
2 | 36600000 | 46 | 5120 | QAM 64 | 3 |
3 | 30100000 | 46 | 5120 | QAM 64 | 4 |
4 | 23600000 | 46 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Acquired Downstream Channel(Hz) | 331000000 | Locked |
Ranged Upstream Channel(Hz) | 49600000 | Ranged |
Provisioning State | Online | Operational |
General Configuration
Allowed |
3 |
Enabled |
3.1 |
cmreg-vmdg660-bbt076+voc-b.cm |
Primary Downstream Service Flow
35442 |
1230000450 bps |
42600bytes |
0 bps |
35444 |
128000 bps |
3044bytes |
0 bps |
Primary Upstream Service Flow
35441 |
55000270 bps |
42600bytes |
0 bps |
42600bytes |
Best Effort |
35443 |
128000 bps |
3044bytes |
0 bps |
1522bytes |
Best Effort |
Does this look normal? If so I'm going to rethink VM as this is not viable for a service. I had a pod delivered which gives good coverage and speeds however, feels like it makes the service more unstable?
I purchased a wifi 6 router and used the Hub 5 in modem mode and it was dropouts almost every hour at one stage, reset the modem mode and it went back to somewhat "normal" - very odd behaviour.
Any help would be good as I am almost at a loss.
Thanks.
on 14-03-2023 14:39
Your stats look similar to mine. I'm about to reboot for the second time today. My packet loss isn't as bad as yours today, but it has been for the last few weeks. Got better for a few days and is now worse again. Up until ~3 weeks ago the connection was rock solid, so no I don't think it's "normal" but the fix for it seems unclear.
on 14-03-2023 14:50
It's gotten worse - no amount of rebooting or using the VM connect app matters when the fundamental issue isn't something I can control.
Going to look at getting the contract cancelled at this point
on 15-03-2023 06:13
Shockingly bad, complaints aren't interested they keep telling me to ring support, yes I'd love to spend an hour on the phone everyday getting told to reboot my router and wait, for the issue to resurface within the hour.
on 16-03-2023 11:01
on 18-03-2023 15:49
Hi jolly86,
Thank you for your post. I'm very sorry to hear about the issue with your broadband service.
I have taken a look on our side and from what I can see it looks as though you may need an engineer visit to make some adjustments to the hub.
I will private message you confirm data protection and look into this further.
^Martin