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Lagisnogood
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High latency and packet loss while gaming

Hi I'm having really bad latency and lag spike wih my virgin line, gaming is unplayable, videos I watch online sometimes don't load up. He sound is always out of sync. Also have a buffering circle while watching most videos on some sites. More or less I'm sayi g my virgin experience has been not good. I have had two engineers out to try solve this problem, over time it seems to get worse. Also it seems to be weather related if we get bad weather rain and cold my Internet gets worse. I'm at my wits end and ready to leave of I don't get the service sorted. I done a QLS  on think broadband so have many days worth of the graphs showing I'm losing upto 40%packets 

eaf09a30fb8b0e93551ad0da669cfe745e3b3f86-10-02-2021.png

 this is a graph from the other day

 

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Lagisnogood
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Re: High latency and packet loss while gaming

Also I had the second engineer out at my house and he had mentioned the cables in the box on the street being old and maybe needed replaced 

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Lagisnogood
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Re: High latency and packet loss while gaming

IMG_20210213_162327.png

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Lagisnogood
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Re: High latency and packet loss while gaming

 
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
139000000
Locked
Ranged Upstream Channel (Hz)
53700000
Locked
Provisioning State
Online
 
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Lagisnogood
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Re: High latency and packet loss while gaming

Password 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11390000002.738256 qam1
21470000002.738256 qam2
31550000002.538256 qam3
41630000002.238256 qam4
51710000002.238256 qam5
61790000002.238256 qam6
71870000002.238256 qam7
8195000000238256 qam8
92030000001.738256 qam9
102110000001.538256 qam10
112190000001.238256 qam11
12227000000138256 qam12
13235000000138256 qam13
142430000000.738256 qam14
152510000000.538256 qam15
162590000000.538256 qam16
172670000000.538256 qam17
182750000000.538256 qam18
192830000000.238256 qam19
202910000000.238256 qam20
212990000000.238256 qam21
223070000000.238256 qam22
23315000000038256 qam23
243230000000.438256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.6270
2Locked38.931590
3Locked38.631675
4Locked38.6480
5Locked38.6470
6Locked38.9470
7Locked38.9180
8Locked38.9300
9Locked38.9260
10Locked38.9420
11Locked38.9430
12Locked38.6380
13Locked38.9380
14Locked38.9410
15Locked38.6620
16Locked38.9670
17Locked38.9600
18Locked38.9580
19Locked38.9630
20Locked38.6990
21Locked38.61350
22Locked38.61150
23Locked38.61520
24Locked38.91340
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Lagisnogood
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Re: High latency and packet loss while gaming

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370000043.8512064 qam2
26030000044512064 qam1
33940000044512064 qam4
44620009343.8512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Lagisnogood
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Re: High latency and packet loss while gaming

 
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062+voc-b.cm


Primary Downstream Service Flow
SFID125342
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID125341
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Lagisnogood
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Re: High latency and packet loss while gaming

 Network Log
Time Priority Description
13/02/2021 17:40:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 17:40:39Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 09:56:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 10:16:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 02:33:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 20:03:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 05:27:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 17:39:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 17:27:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 16:16:15Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 16:16:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 16:15:57Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 16:15:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 16:15:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 16:31:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 16:31:16Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 16:31:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 16:30:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 05:27:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Lagisnogood
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Message 9 of 13
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Re: High latency and packet loss while gaming

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e8a9c4c25a8a41cb4d90e1a3a324e34eb21c259e

 

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Lagisnogood
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Message 10 of 13
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Re: High latency and packet loss while gaming

IMG_20210213_214514.png

this is today's graph any info would be helpful, thanks 

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