High latency 150ms

[GreyBeardy]

Seems I’m a virgin virgin customer, 2 days in, cracking speeds terrible latency - seeing 150ms. This is impacting work conf calls first and then gaming in the evening.

router is hub 3.0 in modem mode.

my internal network worked perfectly/ no latency issues; 3 days prior on a 4g+ lte connection and 5weeks prior on a dia 60mb bt line. I have only changed the WAN.

checked the hub while in modem mode and it looks fine.

 What other checks can I do? And what are the next steps VM can take to diagnosing?

[legacy1]

Setup a BQM
https://www.thinkbroadband.com/broadband/monitoring/quality

[Martin_N]

Hi GreyBeardy,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your Broadband service.

I have taken a look on our side and it looks as though you may need an engineer visit. 

I will message you now to confirm your details and look into this. 

^Martin

[GreyBeardy]

Thanks for this, set up and now I’m monitoring 👍

GB

[John_GS]

Hi @GreyBeardy

If you can reply to my colleagues PM, we're able to then book you a tech visit

Best,