High Utilisation in my area

[SethEvans]

High Utilisation in my area? what you think ?

i had Engineer last year and he sorted all RS Errors (now Pre RS is in range up to 2000 and Post RS to just a 100 or less, counted over full week, not bad as i had 100000Pre and 2000Post over 3days) 

[SethEvans]

It went back to old Ranged Upstream Channel (Hz) 46200000 and spikes are back 🙄

[Travis_M]

Hi @SethEvans

After checking again I still can't find any issues on our end after running the checks. The BQM does show a couple of spikes later on in the afternoon. Just to double check again, how's the connection via wired? Do you experience the spikes as often as wireless?

Regards

[SethEvans]

Was fine for 2 days, then again as i checked synchronisation freq changed back. The reason why i checked was that wife had many problems with a audio calls today (messenger, then the same problem on whatsup) and she been in the same room as router 

 

[Megan_L]

Hi SethEvans,

Thanks for coming back to us about your WIFI issue, I am sorry it's causing some frustration for you and your Wife! 

Are you having issues on all devices?

Also, is the connection constantly slow or is it more intermittent?

Do any lights start showing on the Hub when this issue occurs? 

Thanks,

Megan_L

[SethEvans]

when we experience any issues even in online gaming or video/audio call, i simply connect to 5G and problems are gonne, after im checking BQM and spikes match when we had issues, wired or wireless. Now spikes showing in night when all devices are turned off. 

[Paul_DN]

Hi SethEvans,

Thank you for reaching back out to us, sorry to hear you are still facing issues, I have had a look our end and cannot see any issues at all, I can see when looking at your devices that it looks like you have some type of ethernet switch connected to the Hub and may have everything attached to that, if this is the case please can you remove this and for the purpose of checking this run a BQM for the next couple of Days?

Can you also  post your Hub/network connection details so we can check to see if there is a problem there. If you're unsure how:
In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. If you have a hub 2 or 3 when the page loads don't log in but click ‘Check Router Status’. If you have a Hub 4 when the page loads log in and then click ‘Check Router Status’. Copy full sets of data onto here from the downstream, upstream, &  network logs pages and paste them here. Please don’t include personal data or MAC addresses -  if you copy/paste the data the forum software should blank them out for you. 

Regards

Paul.

[SethEvans]

After that short outage in my area recently, looks that my service got better, i cant complain. 😊

This switch you talking about its my wifi router Asus RT-AC88U so i couldn't disconnect it. 

And as you asked here is the connection details its not needed for further investigation but here the are:

Usually i had about 2000 Pre and 100 post errors and 3 T3 Timeouts, now only 1, in first 24hours, so now its Not Bad 

System up time

: 1 days 1h:4m:7s

Software version

: 9.1.1912.304

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	395000000	Locked
Ranged Upstream Channel (Hz)	46200000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	395000000	2.7	36	256 qam	29
2	203000000	3.4	35	256 qam	9
3	211000000	3.4	35	256 qam	10
4	219000000	3.4	35	256 qam	11
5	227000000	3	35	256 qam	12
6	235000000	2.9	35	256 qam	13
7	243000000	2.7	35	256 qam	14
8	251000000	2.5	35	256 qam	15
9	259000000	2.5	35	256 qam	16
10	267000000	2.7	35	256 qam	17
11	275000000	2.5	35	256 qam	18
12	283000000	2.7	35	256 qam	19
13	291000000	2.4	35	256 qam	20
14	299000000	3	35	256 qam	21
15	307000000	2.9	35	256 qam	22
16	315000000	3	35	256 qam	23
17	323000000	2.7	35	256 qam	24
18	363000000	2.5	36	256 qam	25
19	371000000	2.4	36	256 qam	26
20	379000000	2	35	256 qam	27
21	387000000	2.5	36	256 qam	28
22	403000000	2.2	36	256 qam	30
23	411000000	2.9	36	256 qam	31
24	419000000	2.5	36	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.3	39	0
2	Locked	35.7	92	0
3	Locked	35.7	193	0
4	Locked	35.7	60	0
5	Locked	35.5	194	0
6	Locked	35.7	118	0
7	Locked	35.5	126	0
8	Locked	35.7	114	0
9	Locked	35.7	139	0
10	Locked	35.7	65	0
11	Locked	35.7	80	0
12	Locked	35.7	90	0
13	Locked	35.7	107	0
14	Locked	35.7	112	0
15	Locked	35.7	104	0
16	Locked	35.7	132	0
17	Locked	35.5	181	0
18	Locked	36.3	39	0
19	Locked	36.3	34	0
20	Locked	35.7	101	0
21	Locked	36.3	44	0
22	Locked	36.6	43	0
23	Locked	36.3	63	0
24	Locked	36.3	31	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	38.3	5120	64 qam	3
2	39400000	38.3	5120	64 qam	4
3	53700041	39.8	5120	64 qam	2
4	60299976	40.3	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[SethEvans]

Message cannot exceed 20,000 characters. So i had to cut in two and yes i had wrong password on main PC 

Network Log

Time Priority Description

03/07/2021 21:12:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 11:25:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 20:07:18	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 20:07:12	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 20:07:0	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 20:06:52	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 17:17:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 02:52:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 19:10:55	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 22:25:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 16:18:15	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 16:18:6	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 15:52:11	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 15:52:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 05:32:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2021 17:27:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 00:27:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 14:14:8	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 14:14:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 16:44:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Hayley_S]

Hello @SethEvans,

Welcome back to the community page, thank you for posting on here.

I am sorry for the issues that you have been having recently, I can see that there was an outage but has since been fixed.

Please can you try doing a pinhole reset for me? Also are you having the same issues with your wired connection?

Look forward to your response.

[SethEvans]

No need for reset, after that outage when was fixed i dont have any problems. I know sounds crazy but even BQM dont lie now.

Thanks for support Virgin Team 🙂