High Utilisation in my area

[SethEvans]

High Utilisation in my area? what you think ?

i had Engineer last year and he sorted all RS Errors (now Pre RS is in range up to 2000 and Post RS to just a 100 or less, counted over full week, not bad as i had 100000Pre and 2000Post over 3days) 

[SethEvans]

Still the same, evenings 

[lotharmat]

Looking at the times would seem to indicate over utilisation!

[Sasha_W]

Morning @SethEvans, 

Thanks for  keeping us updated and sorry to hear the issue is still ongoing. 

From taking another look at your account, it still doesn't look like there are any issues. 

There are no faults or outages or network issues that could be causing any problem. How has your hub been since rebooting it last night? Has this improved anything at all? 

We do want to help you as best as we can so please do let us know and we can look into this further for you. 

Thanks 

[SethEvans]

Unfortunately no, we are online games guys here (me and my son) and playing in evenings sometimes is hard because o temporary ping hikes, many times kicked of server because of ping over 180ms. Thats why im looking for solution, its temporary but annoying. 

Last year before my landlord moved out we had huge numbers of Errors and Noise on line, but after engineer visit it was sorted and Netflix stoped dropping Quality or buffer.

[SethEvans]

Unfortunately no, we are online games guys here (me and my son) and playing in evenings sometimes is hard because o temporary ping hikes, many times kicked of server because of ping over 180ms. Thats why im looking for solution, its temporary but annoying. 

Last year before my landlord moved out we had huge numbers of Errors and Noise on line, but after engineer visit it was sorted and Netflix stoped dropping Quality or buffer.

[Molly_G]

Hi @SethEvans,

Thanks for getting back to us and for providing further BQMs, I am sorry that you're still experiencing broadband issues.

Everything is showing OK from our checks on this end currently so I have reached out to a colleague for further guidance on the next steps we can take - I will be back in touch when we have some further info on this. 

Thanks for bearing with us for now.

Kind regards,

[SethEvans]

[Molly_G]

Hi @SethEvans,

Sorry to see these spikes again and for not getting back to you in this time.

Myself and a few of my colleagues have carried out further checks for this and are still are unable to find issues, including with the cabinet node you are connected to.

That said, we can't check fully whilst the hub is in modem mode - we can see if this changes if you place it back into router mode.

Can I also confirm the following:

• What devices are you using via wired connection? 
• Do any particular games / servers have this impact? Does this differ at all depending on which is in use?

For us to also get an accurate comparison with our records, I'd advise you to do the following - unplug all devices from the Hub > turn off WiFi so it’s the most simple setup as possible > update all drivers and firmware and give new BQM from this evening for 24 hours so we can check our own log history to be sure. 

Keep us posted.

Kind regards,

[Molly_G]

Hi @SethEvans,

Just to add to the above - for us to measure effectively what is going on via your BQM, please ensure that the internet is not in use for a period of time (including gaming / surfing the web etc.) as this will produce any spikes that we would want to rule out when we analyse it.

Kind regards,

[SethEvans]

Ok, back to Router mode, wifi off, i done full power cycle (simply disconnecting hub from power) and now i see new IP and also new Ranged Upstream Channel. Maybe this was an issue ? 

New BQM live link: https://www.thinkbroadband.com/broadband/monitoring/quality/share/7edbf75a6433dad5cbe840ce2c128722b9...

Wired devices what i have connected to my router Asus RT-AC88U is playstation 5, amplifier for internet radio and my kid connect his gaming laptop when he play Call of duty or Counter Strike.

To be honest there was some improvement since last message from Virgin team and old bqm's also proved it, last week only monday and friday i had issues.