24-04-2022 01:41 - edited 24-04-2022 01:47
Hi,
I just Upgraded to Volt 1GIG, however, my ping and packet loss of the last month has been terrible. It has always been an issue for me but never this bad. I have contacted virgin media a few times explaining the situation, but they always tell me they see no issues with my connection or an engineer will look into it and never got follow up.
The worst part is that I was going to signup with Openreach since they now offer fibre in the area now, however, I got a call back from Virgin Media Manager saying that the connections issue would be solved with the new package upgrade.
Below is the Broadband Quality Monitor for this week:
on 24-04-2022 17:32
Connection issues won't be solved with a package upgrade, all it will do is multiply any existing issues.
I'm afraid none of your links are working. they all come back with error 404 page not found.
On Think Broadband go to your BQM and under the options you will see
Today | Previous Days | Edit | Delete | Share
Click on the Share option and on the screen that opens click on Share
On the next screen click on Share Live Graph
Copy the text in the Direct Link box (beware there may be more text than you can see)
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK
It will also help if you post your router stats as plain text.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.
Don't login, instead below there click on Check Router Status
From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
on 24-04-2022 17:56
Hi @newapollo,
Got nothing on the Network log.
25 | 331000000 | 1.000000 | 37.636276 | QAM256 | 25 |
1 | 139000000 | 3.599998 | 35.779911 | QAM256 | 1 |
2 | 147000000 | 3.599998 | 35.779911 | QAM256 | 2 |
3 | 155000000 | 3.700001 | 36.386890 | QAM256 | 3 |
4 | 163000000 | 3.099998 | 35.779911 | QAM256 | 4 |
5 | 171000000 | 2.500000 | 36.609653 | QAM256 | 5 |
6 | 179000000 | 2.900002 | 36.386890 | QAM256 | 6 |
7 | 187000000 | 3.299999 | 36.609653 | QAM256 | 7 |
8 | 195000000 | 2.599998 | 36.386890 | QAM256 | 8 |
9 | 203000000 | 1.900002 | 36.386890 | QAM256 | 9 |
10 | 211000000 | 1.599998 | 36.386890 | QAM256 | 10 |
11 | 219000000 | 2.400002 | 36.609653 | QAM256 | 11 |
12 | 227000000 | 2.700001 | 36.609653 | QAM256 | 12 |
13 | 235000000 | 2.500000 | 36.609653 | QAM256 | 13 |
14 | 243000000 | 2.299999 | 37.355988 | QAM256 | 14 |
15 | 251000000 | 2.000000 | 36.609653 | QAM256 | 15 |
16 | 259000000 | 2.200001 | 36.609653 | QAM256 | 16 |
17 | 267000000 | 2.200001 | 37.636276 | QAM256 | 17 |
18 | 275000000 | 2.700001 | 37.355988 | QAM256 | 18 |
19 | 283000000 | 2.299999 | 37.355988 | QAM256 | 19 |
20 | 291000000 | 1.400002 | 37.636276 | QAM256 | 20 |
21 | 299000000 | 1.299999 | 37.355988 | QAM256 | 21 |
22 | 307000000 | 1.900002 | 37.636276 | QAM256 | 22 |
23 | 315000000 | 2.700001 | 37.355988 | QAM256 | 23 |
24 | 323000000 | 2.200001 | 37.636276 | QAM256 | 24 |
26 | 339000000 | -0.099998 | 37.636276 | QAM256 | 26 |
27 | 347000000 | -0.099998 | 37.636276 | QAM256 | 27 |
28 | 355000000 | -0.400002 | 38.605377 | QAM256 | 28 |
29 | 363000000 | 0.200001 | 38.605377 | QAM256 | 29 |
30 | 371000000 | 1.799999 | 38.605377 | QAM256 | 30 |
31 | 379000000 | 2.099998 | 38.605377 | QAM256 | 31 |
25 | Locked | 37.636276 | 55576 | 2907 |
1 | Locked | 35.779911 | 79626 | 234013 |
2 | Locked | 35.779911 | 134322 | 141478 |
3 | Locked | 36.386890 | 105888 | 203163 |
4 | Locked | 35.779911 | 85063 | 242765 |
5 | Locked | 36.609653 | 253100 | 103754 |
6 | Locked | 36.386890 | 86583 | 155257 |
7 | Locked | 36.609653 | 189675 | 135895 |
8 | Locked | 36.386890 | 108247 | 94362 |
9 | Locked | 36.386890 | 115522 | 61583 |
10 | Locked | 36.386890 | 74699 | 14038 |
11 | Locked | 36.609653 | 99129 | 12567 |
12 | Locked | 36.609653 | 139426 | 99844 |
13 | Locked | 36.609653 | 162094 | 106227 |
14 | Locked | 37.355988 | 99021 | 11981 |
15 | Locked | 36.609653 | 36353 | 3626 |
16 | Locked | 36.609653 | 167779 | 9973 |
17 | Locked | 37.636276 | 141777 | 126957 |
18 | Locked | 37.355988 | 255676 | 64331 |
19 | Locked | 37.355988 | 64091 | 5051 |
20 | Locked | 37.636276 | 117524 | 4871 |
21 | Locked | 37.355988 | 78368 | 84057 |
22 | Locked | 37.636276 | 100609 | 59295 |
23 | Locked | 37.355988 | 65728 | 3920 |
24 | Locked | 37.636276 | 124359 | 8505 |
26 | Locked | 37.636276 | 25525 | 764 |
27 | Locked | 37.636276 | 23998 | 877 |
28 | Locked | 38.605377 | 39557 | 2296 |
29 | Locked | 38.605377 | 62036 | 4212 |
30 | Locked | 38.605377 | 88822 | 4275 |
31 | Locked | 38.605377 | 95445 | 4394 |
on 24-04-2022 17:57
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 | 96 | 4K | 1880 | QAM4096 | 392 |
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 | Locked | 40 | -0.9 | 835078 | 17 |
1 | 39400000 | 43.270599 | 5120 KSym/sec | 32QAM | 4 |
2 | 60300000 | 43.770599 | 5120 KSym/sec | 64QAM | 1 |
3 | 46200000 | 43.270599 | 5120 KSym/sec | 64QAM | 3 |
4 | 53700000 | 43.770599 | 5120 KSym/sec | 64QAM | 2 |
1 | US_TYPE_STDMA | 0 | 0 | 9 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 35 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 32 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 35 | 0 |
on 25-04-2022 09:50
Hi there @MrFantastic12, welcome to our forum and thanks for your post.
Sorry to see you are having issues with the high ping and packet loss. Have you noticed if this is happening on both wired or wireless or just one of them?
Also does this happen at any particular time in the day? Have you been able to try a pin hole reset on the hub to see if this helps?
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 25-04-2022 11:21
Hi @Nathan_B,
It happens both on Wire and wireless. High ping happens throughout the day, however, the internet goes completely down a couple of times in the afternoon and late-night (15:00 to 23:00).
on 26-04-2022 13:27
on 28-04-2022 13:33
Hi @MrFantastic12, thanks for your post although I'm sorry to hear of your concerns raised.
I'll need to pop you a PM to look into things further, as I'm struggling to locate your Hub and network from your profile information on here.
Please expect this PM to arrive shortly and respond when you can!
Many thanks
on 28-04-2022 13:43
on 28-04-2022 14:17
Hi @MrFantastic12, thanks for your further reply via PM.
Just for the benefits of our helpers in this thread I'm replying publicly - if you do ever need to change the technician appointment we've scheduled for you in the lead up, you can always do this through your My Virgin Media account.
Many thanks