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High Ping, Constant Drop Outs

For The Past 4 Months Me And My Family Have Been Experiencing High Latency (Ping) And Frequent Drop Out Occurring A Few Times A Day Using A Cat 7 Ethernet Cable. In Early June We Were Told It Would Be Fixed By 29/06/2020, On The First Of July This Was Extended To 29/07/2020. Yet It's Still Not Fixed. 

 

Reply from 216.58.204.14: bytes=32 time=81ms TTL=116
Reply from 216.58.204.14: bytes=32 time=216ms TTL=116
Reply from 216.58.204.14: bytes=32 time=15ms TTL=116
Reply from 216.58.204.14: bytes=32 time=15ms TTL=116
Reply from 216.58.204.14: bytes=32 time=109ms TTL=116
Reply from 216.58.204.14: bytes=32 time=53ms TTL=116
Reply from 216.58.204.14: bytes=32 time=79ms TTL=116
Reply from 216.58.204.14: bytes=32 time=36ms TTL=116
Reply from 216.58.204.14: bytes=32 time=74ms TTL=116
Reply from 216.58.204.14: bytes=32 time=31ms TTL=116

Ping statistics for 216.58.204.14:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 216ms, Average = 70ms

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Re: High Ping, Constant Drop Outs

Firstly can you turn off the capitalising every word please, it makes your posts difficult to read.

How are you connecting Wi-Fi or ethernet cable ?

It can be difficult diagnosing problems without some basic information.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK - you can post the link straight away.

Then

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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