High Packet loss in the wigan area

[MadHead5142]

Hi

Ive been experiencing high packet loss for just over 2 weeks which is making things like gaming or talking over dicord impossible to do.Ive check the area outage doesnt saying anything tryed resetting router to factory settings nothing. Ive had a quick look at a few post and seen a couple of post with the same problem in my area (wigan) which looks like it started around the same time so i thought i post my problem as well in hope it would help.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	60299988	Locked
Provisioning State	Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	19.5	38	256 qam	25
2	267000000	16.9	38	256 qam	17
3	275000000	17.5	38	256 qam	18
4	283000000	19	38	256 qam	19
5	291000000	18.9	38	256 qam	20
6	299000000	19.1	38	256 qam	21
7	307000000	19.6	38	256 qam	22
8	315000000	20	38	256 qam	23
9	323000000	20	38	256 qam	24
10	339000000	20	38	256 qam	26
11	347000000	20.9	38	256 qam	27
12	355000000	20.5	38	256 qam	28
13	363000000	20.1	38	256 qam	29
14	371000000	21.1	38	256 qam	30
15	379000000	21.5	38	256 qam	31
16	387000000	21	40	256 qam	32
17	395000000	21	40	256 qam	33
18	403000000	21.1	40	256 qam	34
19	411000000	21.4	40	256 qam	35
20	419000000	20.9	38	256 qam	36
21	427000000	20	40	256 qam	37
22	435000000	20	38	256 qam	38
23	443000000	20.1	40	256 qam	39
24	451000000	19.5	38	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	4	0
2	Locked	38.9	31	0
3	Locked	38.9	16	0
4	Locked	38.9	11	0
5	Locked	38.6	11	0
6	Locked	38.6	23	0
7	Locked	38.6	16	0
8	Locked	38.9	4	0
9	Locked	38.6	17	0
10	Locked	38.9	5	0
11	Locked	38.9	1	0
12	Locked	38.6	20	0
13	Locked	38.9	16	0
14	Locked	38.9	18	0
15	Locked	38.9	8	0
16	Locked	40.3	6	0
17	Locked	40.3	6	0
18	Locked	40.3	7	0
19	Locked	40.9	6	0
20	Locked	38.9	19	0
21	Locked	40.3	15	0
22	Locked	38.9	21	0
23	Locked	40.3	4	0
24	Locked	38.6	1	0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299988	37	5120	64 qam	1
2	39399991	35.5	5120	64 qam	4
3	46200002	35.5	5120	64 qam	3
4	53699993	35.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Zak_M]

Thank you for coming back to us @MadHead5142. 

If we are able to assist you further, then please let us know. 

Kind regards,

Zak_M