High Lag / high Ping / Tv pixilation

[suesea2000]

Hi all,

So i imagine i will need a engineer out to check my service which will be slightly frustrating as it'll be my roughly my 5th visit within 4-5 months for same issue

So far have a new Tivo box to attempt to fix pixilation - didnt fix it

- checked all virgin cables

- removed my HUB3 router  with a HUB4 -  Fixed the intermittent loss of connection to network but the high lag / ping has still remained but has gotten worse.

- Last year cables under the ground was replaced

- Cables in box down the road have been checked numerous times

 any suggestions?   see below for tech info

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.0
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	32	4
DOCSIS 3.1 channels	0	0

Refresh data

3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	-15.700001	29.574476	QAM256	1
2	146750000	-14.599998	30.646576	QAM256	2
3	154750000	-14.799999	29.903288	QAM256	3
4	162750000	-14.299999	29.952362	QAM256	4
5	170750000	-14.299999	27.438192	QAM256	5
6	178750000	-13.799999	28.029984	QAM256	6
7	186750000	-13.799999	31.136440	QAM256	7
8	194750000	-13.000000	33.376591	QAM256	8
9	202750000	-12.900002	33.834164	QAM256	9
10	210750000	-12.000000	34.345688	QAM256	10
11	218750000	-12.700001	31.403784	QAM256	11
12	226750000	-12.099998	24.108023	QAM256	12
13	234750000	-12.599998	34.345688	QAM256	13
14	242750000	-11.599998	35.247456	QAM256	14
15	250750000	-11.400002	34.773209	QAM256	15
16	258750000	-11.000000	34.925610	QAM256	16
17	266750000	-11.000000	35.779911	QAM256	17
18	274750000	-10.299999	35.779911	QAM256	18
19	282750000	-10.500000	35.595078	QAM256	19
20	290750000	-10.700001	35.083549	QAM256	20
21	298750000	-11.000000	34.925610	QAM256	21
22	306750000	-10.500000	35.595078	QAM256	22
23	314750000	-10.200001	35.595078	QAM256	23
24	322750000	-9.900002	35.595078	QAM256	24
26	338750000	-10.200001	35.083549	QAM256	26
27	346750000	-9.900002	35.595078	QAM256	27
28	354750000	-11.400002	35.083549	QAM256	28
29	362750000	-10.000000	36.386890	QAM256	29
30	370750000	-10.500000	36.386890	QAM256	30
31	378750000	-9.799999	36.609653	QAM256	31
32	386750000	-8.900002	37.636276	QAM256	32
33	394750000	-9.099998	36.386890	QAM256	33

Refresh data

3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	44.000000	5120 KSym/sec	64QAM	8
2	46200000	47.000000	5120 KSym/sec	64QAM	5
3	32600000	45.000000	5120 KSym/sec	64QAM	7
4	39400000	46.000000	5120 KSym/sec	64QAM	6

3.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	7	0
2	US_TYPE_STDMA	0	0	8	0
3	US_TYPE_STDMA	0	0	3	0
4	US_TYPE_STDMA	0	0	5	0

Refresh data

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.0
Config file	cmreg-vmdg640-bbt060-b.cm

Primary Downstream Service Flow

SFID	70254
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	70253
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

BQM  - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/eae5a2e1b4fc9b49e09dede00c0e0d7db8564cc8

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e2a1cba2c93e91c2a573e557cbaee4cbfda23177-13-09-2021

[lotharmat]

D/S power is too low.

If you have an attenuator fitted, try removing it - if not - VM need to come and sort it out!

[suesea2000]

I’ve no idea not completely sure what it is either 

tried to google for what it looks like and cant see much that is similar to that 

[Andrew-G]

I've marked this post for staff to advise, @lotharmat is correct that the power levels are all over the place.  Whether yet another visit will resolve this remains to be seen.  Most problems the company gets sorted easily - an unfortunate few seem to go on and on without anybody taking ownership and sorting the problem out.

[Corey_C]

Sorry to hear that you have been having connectivity issues, suesea2000. I've sent you a private mesasge to confirm your account details.

Cheers,

Corey C