Hi where and how do I order a Wi-Fi Pod please?

[MW53]

Hi where and how do I order a Wi-Fi Pod please?

[jbrennand]

See this
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If it is a wifi only issue (is it?), then on a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. Its now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[Ilyas_Y]

Hi there @MW53, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

We appreciate you reaching out to us regarding this query.
May I ask if you've tried the advice given by @jbrennand ?
Let us know, if you're still struggling to order, we can assist.

Kind regards.

[MW53]

Struggling to get through/order an additional Wi-Fi Pod, how do I get a second one please?

[MW53]

I can’t get to speak to an advisor or on the Livechat, PLEASE(!) just send me a second Pod. Thanks! 😃

[Gareth_L]

Hello MW53,

Thanks for your post. 
Sorry to hear about the issue getting the 2nd pod ordered.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L