Help

[ShaneYork]

For the last 3 weeks my WiFi has been going off and on I have been trying to contact you for ages about this I can't even watch my recorded shows or YouTube without it going off all the time 

[ShaneYork]

Can you please send someone out 

[jpeg1]

Virgin won't send a technician unless they can see there is a problem in their own equipment. The questions you were asked will let them see what is wrong.

Why are you paying only half the bill?

[ShaneYork]

No I'm paying the rest this week but I just want the problem sorting 

[jpeg1]

Then help them to help you.

[ShaneYork]

I'm trying to

[Tudor]

If you let us know what is actually wrong we may be able to help.

[Akua_A]

We truly want to do our best to help @ShaneYork.

Can you please answer the previously asked questions so we can best assist?

Do you have access to an Ethernet cable? This would run from one of the four ports on the back of the hub and into the the back of the set top box

Can you check the white cable running into the back of the set top box and into the wall socket within the room of where the set top box is installed? This is the coax cable

Can you please advise me where you're seeing that your account has been suspended? 

Are you currently connected to the services to log into the Forum?

Thanks,

[ShaneYork]

No it keeps going off I'm using my phone data just to get help with it

It still doing it 

[ShaneYork]

WiFi isn't working again and still the same for the last 8 weeks now I had someone came out but still isn't fixed 

[jpeg1]

You're not helping with such vague information. 

Do ethernet connections work now?

What did the technician do and say?

Was the ethernet or WiFi working when they left?