on 30-01-2023 07:53
I’m trying to connect my cameras, but my phone will not let me connect it because it keeps saying weak signal. How do I fix this please?
on 30-01-2023 08:09
Is this with WiFi?
will the camera connect if you move it close to the hub?
you can also try various wireless settings including 2.4 only or changing channels
on 30-01-2023 10:57
I’m trying to connect my camera to my phone though Wi-Fi but my phone just says weak signal so the camera won’t connect
on 01-02-2023 11:19
Hi sdennan2020 👋 welcome to the community! Thank you for posting.
Sorry to hear about these issues with your camera/phone connecting to each other via Wi-Fi.
Would you mind confirming what kind of camera it is you are trying to connect to the phone? If this is regarding a ring-doorbell camera you may find you need to split your Wi-Fi Bands as some devices can only operate on either a 2.4ghz or 5ghz Wi-Fi band. You do this by logging into the advanced settings in your Hub. You can see more information via the hep page here 👉 How to set up Virgin Media broadband.
Let us know if this is not the case and we can offer further support!
Wishing you all the best 🌞