I was wondering if one of the moderators could help here.
Over the last month at least 3-4 times a day the router is just dropping connection to all WiFi devices. I've also done the pin **bleep** reboot many times.
I'm having to reboot the router and reconnect everything.
Sometimes rather than dropping off all together a speed test shows that rather than the normal steady 90-100mbs i get it only shows 0.7mbs or so.
I've spoken to support a few times on this issue but I just get the foreign tech team who fail to understand my issue. Today the operator insisted that I must have changed the structure of my house when I clearly haven't. I have had virgin for nearly 10 years and the router is in the same place as always. The operator insisted I could pay an extra £5 a month and he would fix it.
This isn't great service.
I then spoke to retentions as I'm quite prepared to cancel as I'm not getting the service I expect. The lady said she would transfer me straight through to Scotland team. Over 30mins later nobody answered.
I've spent an hour on the phone today to get nowhere.