Help needed reading router status TIA

[G231G]

Hi All first post on the community 😃.

Ive browse thru a few posts and it seems my BB signal issue is quite common, so I'll give you a quick brief of where I am at. 

We've e had Virgin BB for around 2 years on M100 with booster always had issues with signal dropping off and speeds fluctuating, we have made contact with virgin customer services and technical without any real resolution. Things came to a head about a month ago when we called every day for about a week to try and get the BB signal issue resolved, we were fed bull$hit being fobbed off time and time again each operator contradicting the other, promises of call backs in 24hrs time and time again without a single callback.... enough was enough so we cancelled on 30th June 2022. After speaking to neighbours in the estate they advised that VBB was infact the best of a bad bunch so again we have signed back up for another 12 month but this time I've found this community and been reading some of the posts from people in the same boat as us.

The property: Stone built brick walled bungalow (booster required in bedroom)

Usage: 2 PS4's gamers, light streaming, 4 alexa's, 4 firesticks, 4 mobile phones, 1 laptop. 

Virgins conclusion: Too many devices for the M100 package that we would need to upgrade to the M350 in order to have an uninterupted signal with that many devices connected (although only probably 4 are actually being used at any 1 time) virgin also advised that we should disconnect devices when not in use!!! That didn't go down too well 🙂 

HELP: reading similar posts they have been advised to check the line firstly before going down the route of purchasing an alternative router, so could someone please decipher my router status which I'll post below. Many thanks in advance.

Account has only been reactivated for about 5 hours maybe to early for submitting router status?

[G231G]

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	299000000	5.5	38	256 qam	21
2	139000000	7	40	256 qam	1
3	147000000	6.9	40	256 qam	2
4	155000000	7	40	256 qam	3
5	163000000	6.9	40	256 qam	4
6	171000000	6.9	40	256 qam	5
7	179000000	6.8	38	256 qam	6
8	187000000	6.8	38	256 qam	7
9	195000000	6.5	38	256 qam	8
10	203000000	6.5	40	256 qam	9
11	211000000	6.4	38	256 qam	10
12	219000000	6.1	40	256 qam	11
13	227000000	6	40	256 qam	12
14	235000000	6	40	256 qam	13
15	243000000	5.9	40	256 qam	14
16	251000000	5.6	40	256 qam	15
17	259000000	5.5	40	256 qam	16
18	267000000	5.6	38	256 qam	17
19	275000000	5.6	40	256 qam	18
20	283000000	5.5	40	256 qam	19
21	291000000	5.1	38	256 qam	20
22	307000000	5.8	40	256 qam	22
23	315000000	5.9	40	256 qam	23
24	323000000	5.6	40	256 qam	24

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	6	0
2	Locked	40.3	6	0
3	Locked	40.3	6	0
4	Locked	40.3	5	0
5	Locked	40.3	19	0
6	Locked	40.3	15	0
7	Locked	38.9	19	0
8	Locked	38.9	20	0
9	Locked	38.9	18	0
10	Locked	40.3	6	0
11	Locked	38.9	5	0
12	Locked	40.3	9	0
13	Locked	40.3	5	0
14	Locked	40.3	4	0
15	Locked	40.9	7	0
16	Locked	40.3	5	0
17	Locked	40.3	6	0
18	Locked	38.9	6	0
19	Locked	40.3	3	0
20	Locked	40.3	5	0
21	Locked	38.9	5	0
22	Locked	40.3	5	0
23	Locked	40.3	4	0
24	Locked	40.3	6	0

[G231G]

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39400017	35.5	5120	64 qam	12
2	46200053	35.5	5120	64 qam	11
3	53700014	35.5	5120	64 qam	10
4	60300036	35.5	5120	64 qam	9

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	ncxv9873254k;fg87dsfd;kfo

Primary Downstream Service Flow

SFID	416
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	415
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Network Log

Time	Priority	Description
06/07/2022 12:42:7	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2022 02:39:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2022 04:17:36	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-cancel-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2022 04:17:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2022 09:29:42	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2022 09:29:42	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2022 09:22:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2022 21:29:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2022 21:29:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2022 22:09:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2022 15:15:31	notice	NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2022 09:29:43	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2022 09:29:43	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2022 23:58:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2022 19:18:42	notice	NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2022 03:01:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2022 21:29:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

All those stats are fine. "Stone built" immediately sets off an alarm, so are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?

Be aware, boosters are just about the cheapest and most cheerless (useless) way of improving wifi. If yours is just a wiffi issue we can suggest better ways.

[G231G]

Thanks for the reply John, previously when we had the drop off and fluctuating signal issues we didnt have any devices hard wired by ethernet cables and currently still dont but i would like to run a single ethernet cable to each bedroom going forward. If you know of any good simple wiring schematics available on the net please post a link thanks.

The hub we are using currently is a VM 3.0 

With the property having brick walls we struggled to stream in the bedroom so were given a booster which did help but was also effected by the signal drop off. The hub is quite central in the property.

What we found when the signal dropped out was to either do a speedcheck which somehow gave it a nudge and it kicked back in or we would reset the router in order to get th signal back.

[jbrennand]

Running good Cat6a cable (better shielding) is the best solution. Re wiring schemetics - thats a bridge too far for me!   I would just plug the cables into my router and run the cables either internally, under floorboards, between carpet and skirting board etc. Or external cable, outside the house after exiting either underneath floorboards or through airbricks and then back in again.

I would then connect a wireless access point on each one in the chosen areas.

Something like this

https://www.amazon.co.uk/NETGEAR-Wireless-Access-Business-WAC104-100UKS/dp/B01LWUJU8H/

Others may offer more sophisticated solutions 🙂

[Gareth_L]

Hello G231G,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with reconnected hub and the drops outs
Id like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L