Help for internet connection issues with full wifi signal.

[gm2007]

Hi Team, 

I have a hub3 years ago with VM. Recently it started showing internet connection issues even with full wifi signals.  This happens in three mobiles with different makers. 

I have reboot many times, almost daily, after online trouble shootings. It works fine for short time and then internet connection lost again. 

I have been trying to contact VM before Xmas and still no solution. I had to file a complaint which directed me to phone 150. 150 gave me link as text which suggested reboot hub.  A good circle without a solution. 

please help to save me from rebooting the hub. 

GJ

[Client62]

Our Hub 3 WiFi is more stable with the Channels set to Manual and Disable Channel Optimization ( ticked )

The settings look like this ...

[gm2007]

Thanks for your quick reply. I will try your solution next. 

[Lee_R]

Hi @gm2007, thanks for posting and welcome back to our community.

Sorry to hear you've been having some connection issues. And I'm sorry for any inconvenience this may be causing you.  I would like to take a closer look on your behalf.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[gm2007]

hi, there,
I tried the hub wifi settings as you mentioned above. during last two days, the connection from wifi still no improvement.
connection still lost occasionally.

Thanks anyway.

[Chris_W1]

Hi gm2007, thanks for the message. I have looked over this and cannot see any issues which would be affecting you. 

Can you create a broadband quality monitor here to monitor the connection. 

Kind regards, Chris. 

[gm2007]

hi, Chris,
here is graph of monitor result.
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/5bf24c2e5133ba2f3eba38fb9a00f1dfbe..."><img alt="My Broadband Ping - My VM broadband connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/5bf24c2e5133ba2f3eba38fb9a00f1dfbe..." /></a>
not sure how it works.

[gm2007]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/5bf24c2e5133ba2f3eba38fb9a00f1dfbe... Broadband Ping[/url]
hope this graph works

[gm2007]

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/5bf24c2e5133ba2f3eba38fb9a00f1dfbe9d2ee1-27-01-2023"><img alt="My Broadband Ping - My VM broadband connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/5bf24c2e5133ba2f3eba38fb9a00f1dfbe9d2ee1-27-01-2023.png" /></a>

my wifi speed test result for download speed was:

66, 3, 0.86,89 and 95 MB/s for last several days.   The was tested by APP Network Analyser on mobile. 

Upload speed was about 26 Mb/s. 

Thanks,

[legacy1]

Ask for a new hub or use modem mode and get a better wifi router with 1Gb ports