on 01-02-2022 03:19
I have no WiFi again and I have been trying to contact about this again can someone help
[MOD EDIT: Subject title changed for clarity]
on 01-02-2022 09:25
More details please.
Do wired connections work?
Hub status details?
on 02-02-2022 04:36
@ShaneYork wrote:I have no WiFi again and I have been trying to contact about this again can someone Tell The Bell
[MOD EDIT: Subject title changed for clarity]
without Wi-Fi, i mean without Internet is so frustrating and no one is solving our problem is even more frustrating.
on 02-02-2022 09:36
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
on 28-02-2022 21:49
I checked there was no faults in the area and it went off again tonight its every few days it does it
on 03-03-2022 11:26
Hi ShaneYork,
Thanks for coming back to us and I'm sorry to hear that you are having continued issues with your WiFi network. Checking our systems, I can see all is looking well with the Hub in terms of power levels, uptime and time outs. There are no faults open that may be affecting you either.
There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: WiFi Help
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
If that doesn't help, as you have the Hub 3, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that by clicking here.
Please keep us posted on how you get on.
Thanks,
on 19-03-2022 04:29
It is happening again and I am getting fed up with it everytime it doing it I have tried everything and nothing is working I have check the faults and there's isn't any in my area I wish someone could just come out and sort it because I am thinking of leaving the company now
I have been with the company for ages and it happened before and it turned out it was broken and I think it is again
on 19-03-2022 07:31
VM seem very keen to blame fish tanks. I reckon it's probably not fish tanks.
To see if there are wider issues set up a BQM and share uts link here https://www.thinkbroadband.com/broadband/monitoring/quality
@ShaneYork wrote:It is happening again and I am getting fed up with it everytime it doing it I have tried everything and nothing is working I have check the faults and there's isn't any in my area I wish someone could just come out and sort it because I am thinking of leaving the company now
I have been with the company for ages and it happened before and it turned out it was broken and I think it is again
on 21-03-2022 08:55
Hi @ShaneYork,
I am really sorry to hear that these issues with your Wi-Fi connection are ongoing. Did you follow the advice and suggestions provided by my colleague in their earlier post? Have you downloaded and used the Connect App to see what that suggests?
Along with this, can you confirm if your wired connection is also experiencing these problems, or is it only your wireless/Wi-Fi connection that seems to be impacted?
Thanks,
on 12-05-2022 09:35
Yes I did all that and is it still doing it everyday and when I want to watch my recorded shows or YouTube someone did come out and he said he fixed it but it isn't
I would prefer someone to come out and check for me