on 21-02-2023 21:23
I’ve been with virgin for a week
since day 1 every night around half 7 we are kicked off the Wi-Fi. With the message “ cannot connect to server “
every phone, tv. Only the Xbox’s don’t disconnect.
We’ve done every trouble shooting that’s been recommended. I’ve called them every night with the issue. Got to wait 2 days for an engineer now.
I also can’t connect to the app
Any advice? I’m getting really frustrated
thanks
[MOD EDIT: Subject title changed for clarity]
on 21-02-2023 21:52
on 21-02-2023 22:11
We don’t have anything to connect with the cable to test.
it’s started at half 7 tonight and still ongoing. Xbox’s are fine though.
on 22-02-2023 15:41
on 24-02-2023 18:54
Hi Saza1 👋
Thanks for posting this on our forums, I am sorry you've been having some issues with your broadband connection lately.
I have already gone ahead and checked your services on my side and I have detected a short term connectivity issue on your service.
We need to complete a Pin hole reset of the Hub in an attempt to resolve any unfound issues. Do this by holding a pen in the reset hole on the back of the Hub for 30 seconds. This will reboot the Hub and reset all Hub settings to default. If you have made any changes to the Hub's wireless settings you may need to reconnect your wireless devices to the Hub as the WiFi settings will now be back to default.
Our diagnostics on your home network and Hub have not found any issues that could account for connection drop-outs. This means that the issues are most likely due to the equipment being used in the home.
All of the available checks have been performed on our network, however, you can also view the service status in your area.
Additionally, it is beneficial to reboot both your Hub and devices occasionally to help maintain a healthy network connection.
Please let us know if this helps your connection issues.
Thanks,
Megan_L
on 01-03-2023 07:29
Virgin have sent me a replacement hub, the hub 3 was causing the issues.
thanks everyone