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Iaf1
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Hello fromS13

Well all has gone down is S13. Call centre say should be fixed by Monday. Area fault something about an SNR box has broken so several boroughs have to be looked at.

could be 2-3 weeks. Still it’s a nice day so stuff wasting time on the call centre. 

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Forum Team
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Re: Hello fromS13

Hi Iaf1, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues until Monday, this ins't what we like to hear. 

Once it's back up and running again please text our cable specialists on 07533051809 we’ll be able to get a loss of service credit sorted for you. Texts are free for Virgin Media customers, and we’re open 8am-7pm Monday - Friday. If you text outside of these times they'll be back in touch ASAP. 

Let us know how you get on. 
 

Emma_C - Forum Team
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