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Having trouble WFH due to connection issues.

Joining in

Working from home is proving difficult due to connections dropping, and cutting out. All web-based systems through chrome and a less-than 2yo Chromebook (no diagnostic issues). No general wifi-issues and doesn't seem to be any other devices suffering similar.

Company IT suggested device priority through the router but not sure how to do that?

Any ideas or suggestions appreciated. 



Very Insightful Person
Very Insightful Person

"Company IT suggested device priority through the router but not sure how to do that?"

You cannot. The VM hub are very cheap and (un)cheerful with very few user settings. Take a look and check out your circuit, details below.

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to router mode or modem mode

  • Click on the “> Check router status” button
  • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
  • Click on the “Upstream” tab, copy the text and paste into your reply
  • Click on the “Networking” tab, copy the text and paste into your reply.
    • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Very Insightful Person
Very Insightful Person

As Tudor says, but just to clarify, are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

Your Hub stats will then be useful to troubleshoot Hub/network connection issues


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

On our wavelength

Complete novice here but with similar problems on a Chromebook (and no other devices) that only started to misbehave recently - do you have an adblocking extension enabled? Try disabling that and see if your connection becomes more stable - it definitely makes a difference to me..

Forum Team
Forum Team

Hi @ramsaysxiv,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having some issues with your Wi-Fi connection recently. I can see that some advice has been asked by other members of the community here, along with seeking clarification as to whether or not your wired connections are also impacted. Has the above helped?


Zach - Forum Team
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