Having problems to order a WiFi Pods

[joint]

Having problems to order a WiFi Pods 

I’m under Volt package 

done with the scan found blackspot 

there’s no option from the app , did contact customer service, there’s always with error to place the Pods order

[newapollo]

Hi @joint 

The pods are free if you are on the Gig1 speed,  or on one of the Volt packages, otherwise they are £8 a month.

Please see this message from the <<< pinned post >>> for help in ordering the wifi pods

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)

The info below is a copy paste of the steps provided by @John_GS  (Forum Team)

Please can you try the below steps for me on the app as it should help sort this;

• Tap Start the scan 
• Then Start the scan again 
• While connect to WiFi, Tap I’m ready 
• Wait 2 mintues for Scan 
• Scan complete, Tap continue 
• Tap Add a room, Tap the room you're in 
• Start the Scan (do this in every room) 
• Scan complete 
• Tap Optimise WiFi now if an option 
• If so, Tap Optimise 
• Optimisation complete, Tap Rescan room,  Tap Start Scan 
• Tap Order a WiFi Booster if an option

[joint]

Hi Newapollo

thx for your reply 

I had did research from the forum, totally did what you advise,

Did found a room with blackspot , download speed average 3Mbps - 11 Mbps

After scanning there’s no option for me to Optimise WiFi or order a Pods , I had try to Optimise manually then did a scan the problem stay still , totally dead end

Had made a live chat & phone call to VM , every time they said the Pods order was placed, but end up will be telling there is a error for the order to be placed it doesn’t gone through, have dealing with this issue about a week sine my Volt package actived , day by day calling & live chat & WhatsApp chat, hours & hours waiting ……

[Tom_W1]

Hi @joint thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here regarding not being able to order a WiFi Pod.

It does however seem that since your post here, you've been able to get the support you need on this though via other means.

If you do need any further help beyond this though, please let us know and we'll do our best to help!
Many thanks