Haven’t received Welcome Email

[jb1995]

Hi,

I ordered M500 Fibre Broadband package 2 weeks ago which is due to be delivered on Friday (30th Sept) 

I am trying to set up a Virgin Media account but don’t know my account number or area code which is said to be on a welcome email that I haven’t received 

Will I receive this when I set my hub up or was I supposed to receive it upon ordering? 

Thanks

[VM-Jon]

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. There could be a number of reasons why your welcome mail hasn’t arrived but I will need a little bit more detail so I will send you a private message.

Thank you

Jon