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Gillritchie68
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Have to keep switching between 2G and 5G because internet hangs

Hi, my WiFi is constantly spooling and I need to keep reconnecting devices to get service or changing channels. It is driving us round the bend. Please advise. I am close to changing provider.

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jbrennand
Alessandro Volta
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Re: Have to keep switching between 2G and 5G because internet hangs

What Hub do you have?  Is all ok on an ethernet cabled device ?

If a hub 3...  if you havent tried this have a go.  Go into the Hub3 settings and in smart wifi disable the "channel optimisation" and rename the 2.4 & 5 GHz network ssid's (just change to xxxxx2 & xxxxx5) with a password you like, save settings and restart Hub.  Over wifi you can select the network that you want to connect to individually.  See if that helps.  If not, do a 30 second pinhole rest to factory settings and then repeat the above  - and try again.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team (Retired) Nat_J
Forum Team (Retired)
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Re: Have to keep switching between 2G and 5G because internet hangs

I'm sorry to hear about this Gillritchie68,

 

I've located your details and I'd like to arrange to replace your equipment.

 

I've sent you a private message so that we can chat some more.

 

Speak soon,

 

Nat_J

 

 


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