HUB3

[SandyMacD]

Replaced faulty Hub 2 with new HUB 3 bjut this, from square one, shows permanent RED light at base indicating overheat? Performed all diagnostics from the Virgin site including factory reset but with no change

Do I require a replacement HUB if only for safety reassurance?

[jbrennand]

Is the Hub actually working?

It isn't in "modem mode" by any chance is it? In MM the base light is Magenta - a purpley/red. If normal mode it should indeed be white (sometimes the old LED gets a tinge yellowish/pinkish)

I will ask VM to come and look here - in the meantime do switch it off when you are out or in bed

[Serena_C]

Hi @SandyMacD

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the red light on your Hub 3, are you using your Hub in Modem Mode?

I would like to arrange an engineer visit for you, if you Hub is overheating then our engineer will replace your faulty Hub on the spot. I shall send you a private message now to obtain the details required.

Best wishes,

Serena

[SandyMacD]

Serena 

Many thanks

For some reason, your private message is hiding from me this morning

Could you possibly try again and i will respond with the required details

Apologies

Sandy

[SandyMacD]

John

Thanks for response 

The kit works perfectly with 4 devices on WiFi and one via ehternet cable!!

Only snag is constant warning light

You will see here that Serena  has the problem in hand

Thanks 

Sandy MacD

[Steven_L]

Thanks for coming back to us @SandyMacD.

Serena is offline at the moment, I will send over a private message right now and we can get started.

Regards,

Steven_L