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greenrivet
On our wavelength
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Message 1 of 16
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HUB3....NO WIFI FOR A WEEK

 
Customers with a Super Hub 3 may have a loss of WiFi connectivity at the moment, please try rebooting the Modem Were sorry about this, our engineers are looking at fixing this as soon as possible.
 

We have identified the problem and an engineer is on their way.

[Mod Edit – Removed Personal Information]

 
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jbrennand
Alessandro Volta
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Message 2 of 16
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Re: HUB3....NO WIFI FOR A WEEK

Is it just the wifi - what happens on ethernet cable connected devices ?

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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greenrivet
On our wavelength
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Message 3 of 16
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Re: HUB3....NO WIFI FOR A WEEK

ethernet cable connected all ok,   its only wifi that does not work.......

 

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jpeg1
Trouble shooter
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Message 4 of 16
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Re: HUB3....NO WIFI FOR A WEEK


@greenrivet wrote:
 
Customers with a Super Hub 3 may have a loss of WiFi connectivity at the moment, please try rebooting the Modem Were sorry about this, our engineers are looking at fixing this as soon as possible.
 

That's a VERY strange message for anyone at VM to send out.

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greenrivet
On our wavelength
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Message 5 of 16
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Re: HUB3....NO WIFI FOR A WEEK

I cut and pasted the service advice from VM

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Superuser
Superuser
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Message 6 of 16
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Re: HUB3....NO WIFI FOR A WEEK

maybe rolled out a software update to the hub and messed up peoples wifi connectivity



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jpeg1
Trouble shooter
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Message 7 of 16
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Re: HUB3....NO WIFI FOR A WEEK


@greenrivet wrote:

I cut and pasted the service advice from VM


Yes I'm not denying you received it. It's just a very unusual message.

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jbrennand
Alessandro Volta
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Message 8 of 16
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Re: HUB3....NO WIFI FOR A WEEK

Can you not put the Hub in modem mode and connect up your own wifi router ? Better long term solution as well !

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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greenrivet
On our wavelength
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Message 9 of 16
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Re: HUB3....NO WIFI FOR A WEEK

many thanks for advise,  but beyond my IT expertise,  I'll wait for VM to fix their side and think again if still faulty.

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jbrennand
Alessandro Volta
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Message 10 of 16
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Re: HUB3....NO WIFI FOR A WEEK

Modem mode is a doddle
https://www.virginmedia.com/help/virgin-media-hub-modem-mode
Some suggestions for wifi routers here

ASUS £85

https://community.virginmedia.com/t5/Networking-and-WiFi/replacing-router/td-p/3923472

TP-link £70

https://community.virginmedia.com/t5/Networking-and-WiFi/Confused-new-router-needed-or-not/td-p/3798...

ASUS £160

https://community.virginmedia.com/t5/Networking-and-WiFi/Superhub-3-Wifi-Issues-please-help/td-p/392...

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.