I don't want to cause any problems for the excellent engineer that has just left. Let's just say my claim there is a design flaw has been 100% vindicated. The sole issue is HEAT viz lack of efficient cooling. SOME units run very hot during an extended burn in period and that coupled with the poor cooling has been causing issues on many new routers. IT IS a known issue. The guy reckoned, given the lingering smell, my jury rigged fan saved the router. Not all will cause problems if the are in a cool area and burn in rather better than mine did but external cooling for a few days at least would solve the throttling problem as it did mine. The engineer also fixed my Tivo box that Virgin insisted there was no issue with. It seems this box is not as tolerant of HD signals as the alternative model. He brought it back well into spec by fitting an attenuator to the input cable. All in all an extremely good visit. Just a shame those on the other end of the phone aren't as clued up as even I could have tried an attenuator though without the meter it would have been guess work. Virgin seem reluctant to admit to known issues but admitting they do exist would allow us to change the environment or jury rig a solution if we knew for a fact there is a known issue. I understand WHY they don't as a matter of policy, after all, who wants to admit they stuffed up?
Anyway thanks for all your help and especially to engineer Dan who is a very competent engineer and personable guy. He WILL get full marks.
