HUB 4 SSID defaults

[Mazxtc]

 Can anyone help?
I had major problems with my broadband for moths and eventually the whole street was re-wired and new cables and equipment were put in my home which included a nice new Hub 4.  The problem is that randomly and anytime there is a power outage or I reset the hub for any reason the SSID I changed for the Hub keeps resetting to it's default settings, and it's driving me mad now.
Any ideas how I can make this permanent? 

[lotharmat]

Apparently it is a bug!

I think there is a way of preventing it from happening by disabling intelligent wifi and channel optimisation and renaming your 2.4 and 5GHz bands!

I'll have a look around and see if that does cure it!

[Eeeps]

Not a fix but a workaround - could you use the Backup and Reload options (I assume they exist in the SH4) to easily get your settings back?

[Mazxtc]

I've set that up and I'll let you know how it goes.  Thanks
Also backed up, just in case.

[Robert_P]

Hi Mazxtc

Let us know if this helps resolve the issue or if you need any further support on this.

Thanks

Rob

[Mazxtc]

Giving things a few days to ensure it's resolved. I will keep you informed.

[Steven_L]

Thanks for coming back to us @Mazxtc and please do keep us updated over the next few days with any improvements or issues.

Thanks

Steven_L

[Mazxtc]

Disappointing news unfortunately. The Hub lost connection this moring and it took 3 attempts to reset to get the broadband hub working again, and of corse it reset itself back to default, yet again.
I'm beginning to think this is not only a virgin bug, but my nice new hub is faulty too as it loses connection several times a week.

[Adduxi]

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@Mazxtc wrote:
<snip>
I'm beginning to think this is not only a virgin bug, but my nice new hub is faulty too as it loses connection several times a week.

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You need to setup a BQM here www.thinkbroadband.com/ping

This will monitor your incoming circuit 24 x 7 and let you see any issues in the VM supply.   Also post your power levels and network log for comment.

[Steven_L]

Thanks for coming back to us @Mazxtc, I would like to take a further look into your account but haven't been unable to do this as I cannot locate your account from your community profile.

I will drop over a private message for you right now to confirm a few details and we can get this looked into further for you. Please look out for my message.

Regards,

Steven_L