on 18-01-2022 11:45
After some help, I’m on a 1gb package with the SH4. Via Wi-Fi I’m getting speeds of c.400mb but via Ethernet it’s only around 100mb.
I’ve checked the splitter and it’s rated 5-2000 so think that’s a ‘newer’ splitter.
samknows/real speed to hub is showing <100mb.
Do I have an issue with my SH4 or potentially with the service itself?
Any thoughts welcome.
thanks
on 18-01-2022 14:44
on 18-01-2022 20:57
Thanks John,
I've tested it with a selection of cables (all CAT6 or greater) and tonight am getting ethernet speeds of between 120-150mbs.
I've also tried connecting the SH4 direct without the splitter and this does not make any noticeable difference to the ethernet speed.
Drivers are all upto date (tested on Surface Pro 7 and Dell X1, with two diff USB-C ethernet adapters)
I previously had Virgin at my current address 2 years ago on a SH3 and never had any issues with ethernet speeds.
any further thoughts would be welcome.
cheers
on 18-01-2022 21:15
on 18-01-2022 23:09
Thanks John,
I've followed the steps you've suggested below. Prior to making changes I was getting around 80mbs.
Putting in modem mode and testing via Edge/Chrome I was getting 70mbs to 90mbs.
Booting into safe mode, getting the same sort of speeds.
Not sure what the next steps are now.
on 19-01-2022 01:42
on 19-01-2022 22:57
Thanks John,
Tried the 'pinhole reset' twice - no change in my paltry ethernet download speeds. I'll try and get through to technical support as looks like it's a faulty hub.
thanks for trying.
on 19-01-2022 23:15
Try this page. It shows your speed to the hub and the connected device you run the test on.
on 19-01-2022 23:23
on 22-01-2022 14:31
Hi Arpy
Thanks for posting and welcome to the community. Sorry to hear of the lower than expected speeds.
I've done a check today and no issues are showing, no area outages. All your power levels in spec, downstream slightly high but in spec. No SNR (Signal to noise ratio) or congestion issues.
Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a Broadband Quality Monitor. This will monitor the state of your connection and record any network dropouts etc
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂
Kind regards,
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