I have issues with the "Superhub" 3; never a problem for years with Hub 2....seriously disgusted with the support as well and seriously thinking of leaving as a result.
Until recently, I was on Hub2 in Modem mode with a home plug powerline wifi extender in a convenient central location and very good it was. Easy and quick to boot up when needed for the smartphones, PCs on the ethernet powerline. No problem.
When I foolishly opted for a Hub 3 the set-up refused to work in Modem mode, but worked fine with the Hub3 in WiFi mode.
For a while....
Funnily enough after pestering the remote call centre for a solution several times NOW the powerline wifi doesn't work at all.
I do NOT care for the Hub3 wifi sitting one meter from my head...and the signal is very poor in the next room.
I do NOT want or need a virgin wifi booster or any other stupid suggestion they tried to fob me off with; not only the script readers, but two supervisors who I eventually got to talk to. The only sensible suggestion was to re-install the Hub2 and they would re-activate for me; unfortunately it had already been recycled.
What I want is Virgin to honour its sales talk and let me have the wow! fantastic! new! improved! Hub 3 in Modem mode and add my own router which worked perfectly with Hub 2. For several years.
I've been with Virgin since before it was Virgin, i.e. Telewest Broadband/BlueYonder before even the time of the NTL merger, almost prehistoric...started off with Win3.1 AND built my own PCs.
I'm "only" on M50 service and its quite fast enough for my needs...I do my shopping, sign a few petitions, watch a bit of Youtube and generally use the WWWeb as an encyclopedia...no gigglebites of streaming or downloading; I'm a disabled pensioner on a low income...with a loyalty discount and paying advance line rental its worthwhile for the reliability, but when it refuses to do what it always did do, its time to say goodbye.
Especially with the coming (unaffordable) increase in fees " for future improvements"...
Future improvements, higher speeds or what ever I DO NOT NEED!
Now I believe Virgin is in breach of contract and failing to provide the service promised or implied...I'm getting ready to pack my bags and it feels like leaving home.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
not a lot of help - legacy pushing modem mode and a new router when you say you have problems in modem mode
start with the basics
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
have you split the 2 wifi bands and turned off smart wifi on the hub3 - thats assuming you are still in full router mode
the 3 is no better than the 2 [imo] but its no worse if you get it set up correctly - but it comes with things set as you really dont want or need - smart wifi being one of them
as to it not running in modem mode - it should with your own router - if you want to pursue that post what you are doing
I checked and the device he has even offers some QoS and the SOLWISE PLV-200AV-PEWN does have a NAT according to some websites. It could definitely explain why it used to work and now isn't working properly anymore.