on 20-12-2021 15:42
OK, I will keep this short so as not to bore anyone.
Using HUB 3 - wifi cuts out intermittently but the wired equipment stays up and okay, no lights change on the hub itself, I have tried all the suggestions that VM have thrown at me and I am stumped, been like this for 7 months, its not one single item it cuts out for but the entire network.
Trying to access the hub is also a problem,
http://192.168.0.1/ asks me what language and then just sits on a screen telling me it's updating, not sure how long it's been like this but I have been refreshing it for 7 hours today but no change.
When I run the VM WIFI app I get the following message:
I have done everything that the VM advisors have instructed me to do even to the point of altering the arrangments of my furniture and electrical equipment so it sits on its own facing into the room, but it still intermittently cuts out, it is a nightmare as my wife works from home for a mental health charity and being cut out of a zoom call with someone can be very worrying for the patients.
Any help will be greatly appreciated, I think it's the hub personally.
Answered! Go to Answer
on 20-12-2021 15:50
on 20-12-2021 15:50
on 20-12-2021 15:56
Hi Jbrennand
Thanks for the reply, no connection on the equipment for ethernet so she is stuck with WIFI, not sure on the modem mode, can I do that without going into the settings as it won't let me in the hub, it seems to have a mind of its own and is in a little tantrum for some reason.
As for purchasing another router, I am disabled and housebound, I balance my food bill with my utility bill, purchasing anything over £5 is a great challenge for me.
Thanks for your help.
on 20-12-2021 16:10
Have you tried a full factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 10-15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.
Please ensure that your WiFi network password is still readable on the Hub sticker before you do this or that you at least have a copy of your original network password.
on 20-12-2021 16:29
on 22-12-2021 16:52
Hi SteFawcett,
Thanks for your post and apologies to hear you're having an issue with your WiFi connection.
Taking a look at the account, all is looking good in terms of power levels, signal levels and the area itself.
The following links will help you to optimise your WiFi network to improve the connection.
Keep us posted on how things go.
Thanks,
on 11-01-2022 11:36
on 12-01-2022 10:19
on 14-01-2022 11:10
Thank you for coming back to us @SteFawcett.
I have managed to locate your account using your forum details, I can see that you have some power level issue.
I am going to pop you over a PM so that I can arrange an engineer appointment, you can find your PM in the purple envelope in the top right of the screen.
Kind regards,
Zak_M
on 14-01-2022 15:26
Thank you for confirming that information via PM.
I have arranged for the engineer to attend, for the time, date and to make any further amendments please visit your My Virgin Media account
Kind regards,
Zak_M