HUB 3 - Router Status - Error Log

[GrahamIAWilson]

Just checked my HUB and noticed that I'm currently receiving the following errors. A few are marked critical, so not sure what the error messages mean. Any help guidance would be appreciated.  Many thanks Graham

Time Priority Description
02/07/2021 17:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 04:04:33 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 05:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 03:44:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 05:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 05:04:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 17:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2021 19:22:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2021 05:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 17:21:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 05:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2021 18:37:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 17:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 03:58:56 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 05:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2021 12:55:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 17:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 11:02:42 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 11:02:31 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 11:02:31 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[GrahamIAWilson]

Hi Tony, does this help?

Time Priority Description
11/07/2021 07:39:23 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 10:29:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 08:46:18 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:12 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 18:48:55 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 18:48:41 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 18:14:39 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 18:14:0 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 17:54:3 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 15:23:49 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 12:27:46 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 13:25:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 13:25:53 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 14:49:40 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 17:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 04:04:33 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 05:55:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 03:44:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 4.3 38 256 qam 9
2 211000000 4 38 256 qam 10
3 219000000 3.9 40 256 qam 11
4 227000000 3.7 38 256 qam 12
5 235000000 3.4 38 256 qam 13
6 243000000 3 38 256 qam 14
7 251000000 3 40 256 qam 15
8 259000000 3 38 256 qam 16
9 267000000 3.2 38 256 qam 17
10 275000000 3.5 38 256 qam 18
11 283000000 3.7 40 256 qam 19
12 291000000 3.7 38 256 qam 20
13 299000000 4 38 256 qam 21
14 307000000 4.1 40 256 qam 22
15 315000000 4.1 40 256 qam 23
16 323000000 4.3 40 256 qam 24
17 331000000 4.3 40 256 qam 25
18 339000000 4.3 40 256 qam 26
19 347000000 4 40 256 qam 27
20 355000000 4 40 256 qam 28
21 363000000 3.9 40 256 qam 29
22 371000000 3.7 40 256 qam 30
23 379000000 3.7 38 256 qam 31
24 387000000 3.4 40 256 qam 32

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 14 0
2 Locked 38.6 16 0
3 Locked 40.9 12 0
4 Locked 38.6 10 0
5 Locked 38.9 16 0
6 Locked 38.9 10 0
7 Locked 40.3 26 0
8 Locked 38.9 25 0
9 Locked 38.9 11 0
10 Locked 38.9 13 0
11 Locked 40.9 7 0
12 Locked 38.9 8 0
13 Locked 38.9 30 0
14 Locked 40.3 8 0
15 Locked 40.3 28 0
16 Locked 40.3 31 0
17 Locked 40.3 13 0
18 Locked 40.3 15 0
19 Locked 40.3 21 0
20 Locked 40.3 14 0
21 Locked 40.3 8 0
22 Locked 40.3 22 0
23 Locked 38.9 12 0
24 Locked 40.3 18 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 39.8 5120 64 qam 1
2 46200000 37.8 5120 64 qam 3
3 39400000 37.3 5120 64 qam 4
4 53700000 38.5 5120 64 qam 2

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Thanks

Graham

[lotharmat · Accepted solution]

Those figures look much healthier - not sure why you are still getting a lower speed though!

[-tony-]

run a speed test with the hub in modem mode - if you still get slow speeds repeat that with the hub still in modem mode and the pc/laptop assuming its a windows pc in safe mode with networking and see what that gives

also some say slow speeds can be browser related so try different browsers and also speed test sites and servers 

[GrahamIAWilson]

I'll away and try that just now. Many thanks Graham

[-tony-]

can you also go here - https://samknows.com/realspeed/

i think it works on hub3 now

[GrahamIAWilson]

Just undertaken the speed test using several different browsers using the hub in modem mode; (wired connection, Cat6 cable)

My results are;

Edge - Download 135 Mb/s Upload 30 Mb/s

Google - Download 171 Mb/s Upload 32 Mb/s

Firefox - Download 169 Mb/s Upload 31 Mb/s

Not sure if this helps

Graham

[Zoie_P]

Hi GrahamlAWilson,

Thanks for keeping us posted, I have checked your power levels they are fine and I tried to check your account but was unable to complete basic diagnostics as you are in modem mode if could turn this off and we can take a better look at whats happening?
Zoie

[GrahamIAWilson]

Hi Zoie, many thanks for your reply. I’ve switched back to router mode.

hope this helps

regards

graham

[Zoie_P]

Thanks for doing that GrahamlAWilson,

I have checked your stats and it advises there is connection instability and would require a tech visit.

I will pop you over a PM and I can get this booked in for you 

Zoie

[Tudor]

Were all the speed tests to the same target. The popular speed test sites use a random server each time so there can be differences.