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Forum Team (Retired) Emma_E
Forum Team (Retired)
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Message 11 of 14
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Re: HUB 3 Frequent Disconnects

Hi F-Type, 

 

How are you getting on with your neighbour? If they are still having trouble let us know and we will be happy to take another look for you 

 

All the best

 

Emma


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F-Type
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Message 12 of 14
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Re: HUB 3 Frequent Disconnects

Thanks for keeping in contact. Unfortunately, our paths won't cross for about another week. I'll be in touch when they do.

Rgds

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F-Type
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Message 13 of 14
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Re: HUB 3 Frequent Disconnects

Hi

Finally back and thanks for your patience. My neighbor reports that he has had no further drop outs but now gets an occasional buffering whilst his TV is connected via WiFi. The TV to Hub distance is only about 8 feet and in the same room. He also has the option of either 2.4 or 5Hhz signal, both giving the same result.

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jbrennand
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Message 14 of 14
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Re: HUB 3 Frequent Disconnects

If its only 8ft tell them to connect them by Cat6a cable and hide it between the carpet and skirting board

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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